Benjamin Tillman III
Valdosta
Summary
Dynamic and dedicated professional with a proven ability to absorb and implement new information effectively. Exceptional leadership skills complement a strong commitment to teamwork, fostering collaboration and driving success within any group. Eager to assume leadership roles while also serving as a reliable and supportive teammate, ensuring collective goals are met with enthusiasm and excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Valdosta, GA
09.2025 - Current
- Supervised daily operations and ensured adherence to company protocols and standards.
- Trained and mentored new team members on service excellence and product knowledge.
- Managed inventory levels, minimizing waste while ensuring adequate stock for peak hours.
- Streamlined workflow processes to enhance efficiency and improve customer service times.
- Coordinated shifts and schedules, optimizing labor resources for operational needs.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
Deposit Specialist
Concentrix
Valdosta, GA
05.2024 - 08.2025
- Achieved high customer satisfaction by accurately defining and addressing unique requirements. Resolved complex customer issues through strategic probing and clarification. Applied decision-support tools to effectively tackle unstructured customer inquiries.
- Cultivated strong connections with customers by attentively addressing their needs and concerns. Demonstrated proactive empathy to enhance customer rapport and satisfaction.
- Interacted with customers respectfully and professionally, following standardized procedures to enhance service quality.
- Executed thorough preparation of work, maintaining accuracy and proper account notation to support operational integrity.
- Executed systematic tracking of documents and efficiently retrieved relevant information from call tracking database.
- Led cross-functional teams to implement process improvements, enhancing operational efficiency.
- Mentored junior staff on best practices, fostering skill development and team cohesion.
Night Shift Supervisor
QuikTrip
Valdosta, GA
08.2023 - 04.2024
- Oversaw all store operations during night shifts, including register management, shelf and cooler stocking, equipment and facility cleaning, and kitchen operations.
- Achieved superior customer satisfaction by fostering teamwork and streamlining shift operations. Cultivated a culture of continuous improvement through training and feedback initiatives.
- Performed detailed nightly audits and assessed labor performance to enhance store operations and productivity.
- Guided new team members in developing competencies for interpreting diesel sales data and effectively operating weigh scales.
- Formulated strategic nightly gameplans to align team efforts with operational objectives and enhance productivity.
- Managed night operations with a focus on maintaining compliance with established company policies and safety standards.
- Guided and supported team members in skill development, promoting a culture of collaboration and teamwork.
Night Shift Supervisor
RaceTrac, Inc.
Valdosta, GA
03.2023 - 08.2023
- Oversaw financial performance and operational efficiency alongside general manager and co-manager during specific shifts.
- Implemented strategies to create a frictionless and elevated atmosphere for guests, prioritizing their needs and preferences.
- Nurtured collaborative and respectful interactions with team members and guests to enhance workplace culture.
- Promoted respectful dialogue and maintained a consistent focus on teamwork to enhance group dynamics.
- Facilitated seamless guest transactions while recommending complementary products to enhance customer experience.
- Managed guest concerns effectively on designated shifts, ensuring timely resolution and collaboration with regional team members as needed.
- Direct, monitor, and adhere to all store, federal, state, and local safety-related regulations, including food safety regulations
- Oversaw shift responsibilities, maintaining high presentation standards and promoting a positive image of the store brand.
- Facilitated comprehensive coaching training and assessment for direct reports to enhance team performance and uphold operational standards.
- Conducted performance reviews and offered insights to general manager, focusing on employee growth and development opportunities.
Night Auditor
Fairfield Inn & Suites
Valdosta, GA
01.2023 - 03.2023
- Managed incoming phone calls. Assisted clients with inquiries over the phone. Supported communication efforts through effective call handling.
- Oversaw reservation processes to optimize client experiences. Managed scheduling operations to enhance service delivery. Directed efforts to ensure timely and accurate reservation management.
- Managed guest check-out operations, verifying billing accuracy and addressing inquiries promptly.
- Performed routine cleaning tasks to maintain facility standards and enhance user experience.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Reconciled daily financial transactions, maintaining accuracy in cash handling and reporting.
Lead Sales Associate
Dollar General
Thomasville, GA
03.2020 - 08.2020
- Managed cash register operations to ensure accurate and timely processing of payments.
- Executed loading and unloading operations for trucks to ensure timely delivery of goods.
- Interacted with customers to gather feedback and ensure a positive service experience.
- Demonstrated resilience by standing for extended periods exceeding 8 hours to fulfill job requirements.
- Audited shift money to confirm precision and compliance with cash handling procedures.
- Managed store opening and closing procedures to ensure operational efficiency.
- Trained and mentored new associates on sales techniques and store policies.
- Supervised daily operations to enhance team productivity and customer service quality.
Assistant Manager
Domino's
Thomasville, GA
09.2017 - 08.2019
- Handled incoming phone calls and processed customer orders. Assisted customers with order placements via phone.
- Oversaw execution of operational procedures to ensure seamless task completion.
- Verified and reconciled shift cash to ensure accuracy.
- Guided colleagues through hands-on training to ensure proficiency in product assembly processes.
- Oversaw time log management and shift scheduling processes.
- Assisted in managing key holder responsibilities to maintain store operations smoothly. Supported staff in achieving daily sales goals and customer satisfaction. Contributed to maintaining inventory accuracy through regular stock checks.
- Supervised training programs for delivery drivers to enhance operational efficiency.
- Facilitated creation of work schedules for general management operations.
- Facilitated hiring and termination processes to ensure compliance with organizational policies.
- Executed inventory counting procedures to ensure accurate stock levels.
- Led initiatives to analyze labor expenditures and sales outcomes. Managed projects focused on optimizing labor resources and enhancing sales strategies. Oversaw comprehensive assessments of labor and sales data to drive informed decision-making.
- Developed training programs for new staff, enhancing onboarding experience and retention rates.
- Led team in daily operations, ensuring efficient service and food quality standards.
Education
Bachelor of Science - Exercise Science
Valdosta State University
Valdosta, GA05-2026
Bachelor's - Kinesiology
Jacksonville University
Jacksonville, FL09-2020
High School Diploma -
Thomasville High School
Thomasville, GA05-2018
Skills
- CPR certification with two years of experience
- Proficient in Microsoft Office
- Experienced delivery driver
- Proficient in butchering techniques
- Customer transaction management
- Stock management experience
- Proficient in bilingual communication
- Workplace safety
- Employee training
- Staff management
- Effective leadership
Websites
Accomplishments
- Offensive Player of the Year (Football) December 2017 •
- HS Basketball State Champion March 2018
- 2017 Times-Enterprise All-Area Team (Football) October 2017
Athlete's for a better world- Vincent J. Dooley Award (May 2018)
- The Vincent J. Dooley Awards are presented to one male and one female athlete in every high school in Georgia for their exemplary character and leadership both on and off the field, for the positive influence they exercise in their lives, and for the difference they make in the lives of others.
- 5x offensive player of the game (Football) August 2017
1. Offensive POTG (08-18-27)
2. Offensive POTG (09-22-17)
3. Offensive POTG (10-13-17)
4. Offensive POTG (11-03-17)
5. Offensive POTG (11-11-17)
- This award is given to the most outstanding offensive player throughout the entire south GA.
Affiliations
- Hands on Thomas County - April 2013 to July 2019
- Rose City Church of Christ - March 2004 to Present
- National Society of High School Scholars - August 2017 to May 2018
Certification
- CPR - Present
- Crisis Prevention Intervention (FEMA) - Present
Languages
English - Expert
Spanish - Intermediate
Timeline
Shift Supervisor
Starbucks
09.2025 - Current
Deposit Specialist
Concentrix
05.2024 - 08.2025
Night Shift Supervisor
QuikTrip
08.2023 - 04.2024
Night Shift Supervisor
RaceTrac, Inc.
03.2023 - 08.2023
Night Auditor
Fairfield Inn & Suites
01.2023 - 03.2023
Lead Sales Associate
Dollar General
03.2020 - 08.2020
Assistant Manager
Domino's
09.2017 - 08.2019
Bachelor's - Kinesiology
Jacksonville University
Bachelor of Science - Exercise Science
Valdosta State University
High School Diploma -
Thomasville High School
Publications
- 35 Dolphins Join The Pod - February 2018
- Https://judolphins.com/news/2018/2/7/2_7_2018_2785.aspx
Additional Information
- Finished top 0.3% of graduating class (HS)
- Recipient of 8 scholarships
Awards
Athlete's for a better world- Vincent J. Dooley Award - May 2018, 5x offensive player of the game (Football) - August 2017, Offensive Player of the Year (Football) - December 2017, HS Basketball State Champion - March 2018, 2017 Times-Enterprise All-Area Team (Football) - October 2017, In the Game Sports Magazine South Georgia Featured Athlete - December 2017