Benjamin Whitehead
Acworth
Summary
Dedicated professional with extensive experience in customer service and support, notably at Govenors Towne Club and Brookstone Country Club. Excelled in problem resolution and inventory tracking, enhancing guest satisfaction and operational efficiency. Demonstrates a strong work ethic and positive attitude, fostering team collaboration and achieving significant improvements in service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate (Cart Services)
Govenors Towne Club
08.2024 - 12.2024
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
Customer Service Associate (Cart Services)
Brookstone Country Club
02.2024 - 07.2024
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
Kitchen Staff Member
McAlisters
05.2023 - 01.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
BBA - Marketing
University of Georgia
Athens, GA05-2027
BBA - Marketing
Kennesaw State University
Kennesaw, GA05-2027
Skills
- Customer service
- Customer support
- Problem resolution
- Strong work ethic
- Positive attitude
- Professionalism and courtesy
- Active listening
- Initiative-taking
- Inventory tracking
- Time management
Certification
- [State] Driver's License
Languages
English
Native or Bilingual
Interests
- I participate in a variety of outdoor recreational activities
- Enjoy participating in any activities for overall physical and mental well-being
- Documenting and sharing travel experiences
- I enjoy helping others and giving back to the community
- Sports
- Music
- Personal Development and Self-Improvement
Timeline
Customer Service Associate (Cart Services)
Govenors Towne Club
08.2024 - 12.2024
Customer Service Associate (Cart Services)
Brookstone Country Club
02.2024 - 07.2024
Kitchen Staff Member
McAlisters
05.2023 - 01.2024
BBA - Marketing
University of Georgia
BBA - Marketing
Kennesaw State University
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