Berenice Guerrero
Peachtree Corners
Summary
Results-driven professional recognized for enhancing customer satisfaction and driving revenue growth through strategic relationship management. Expertise in optimizing account strategies and delivering tailored solutions that contribute to significant business outcomes. Proven ability to lead cross-functional teams and implement innovative processes that align with organizational goals.
Overview
11
11
years of professional experience
Work History
Business Development & Marketing Consultant
Air Drop
Stone Mountain
05.2026 - Current
- Created marketing materials, referral campaigns, outreach strategies, and relationship-tracking processes to strengthen brand awareness and lead generation.
- Developed referral partnerships with property managers, plumbers, insurance professionals, and local service providers, generating new business opportunities.
- Represented company at networking events, communicating restoration services, pricing, and referral opportunities to prospective partners, enhancing relationship-building efforts.
- Coordinate client meetings, property visits, presentations, and follow-up efforts throughout the Atlanta market.
Business Operations Manager
Suntex Marinas
Dallas
03.2025 - 04.2026
- Collaborated with regional director and general managers to enhance operations and financial performance across 11 marinas in Georgia, Tennessee, and Kentucky.
- Partnered with regional leadership and Revenue Management to identify pricing and revenue opportunities while monitoring operational performance and customer experience.
- Coordinated monthly reforecasting, annual budgets, accounts receivable, and financial reporting with site teams and FP&A, translating results into prioritized actions.
- Managed maintenance capital planning and execution, including five-year CapEx plans, vendor coordination, invoice tracking, site visits, scheduling, and project follow-through.
- Reduced accounts receivable aged 60+ days by 26%, from $138.6K to $101.9K, through consistent reporting, follow-up, and accountability with marina teams.
- Represented the Inland Region in companywide Storage Attribution initiative; led pilot and facilitated rollout planning for additional marinas.
Strategic Account Manager
Centerline
Roswell
01.2024 - 06.2024
- Achieved 90% conversion rate on proposals, delivering tailored solutions to meet customer needs to secure new business and contribute to portfolio growth.
- Renewed agreements, collaborated with cross-functional teams to develop account strategies, and maintained high customer satisfaction while managing revenue and sales forecasts.
- Managed relationships for 40% of company accounts as primary contact, ensuring alignment and regular engagement; renewed contracts to sustain and expand revenue pipeline.
- Collaborated cross-functionally to develop and execute account management plans, optimizing sales and retention strategies that contributed to 15% revenue growth.
- Managed a portfolio of mid-market customers, ensuring alignment with business services and driving client engagement.
- Managed pipeline, sales opportunities, quota, and forecasts through independent judgment and discretion to drive results and growth.
- Spearheaded successful delivery of projects, by managing the cultivation, execution, and delivery of sales and services to local and regional enterprise and mid-market accounts.
- Resolved client issues as primary escalation point, ensuring high client satisfaction and retention.
Asset Manager
Turnstone Group
Atlanta
05.2016 - 12.2023
- Coordinated and negotiated with key stakeholders, optimizing the value of a real estate portfolio valued at $200M.
- Managed and optimized the organization’s real estate assets by analyzing market trends, evaluating properties, and providing recommendations for property dispositions and leasing strategies.
- Oversaw lease negotiations, property maintenance, homeowner relations, and construction projects, enhancing operational efficiency and contributing to financial performance.
- Directed $25M in land development projects, managing vendor relationships, securing government approvals, and ensuring compliance with municipal regulations.
- Managed a team of 4 property managers, improving property operations and tenant satisfaction across 54 properties.
- Created and implemented strategies for planning and development of multiple single-family residential projects, coordinating efforts across various stakeholders.
- Developed and maintained tracking systems for real estate assets, ensuring accurate documentation and reporting while optimizing asset value for investors.
Director of Operations
Legacy Worldwide
Duluth
09.2015 - 05.2016
- Led a team of 15, optimizing daily operations and implementing process improvements that significantly reduced downtime.
- Streamlined company-wide operations by developing and implementing policies and procedures, resulting in enhanced efficiency across daily activities.
- Designed and executed internship program, recruiting and onboarding candidates to strengthen workforce and talent pipeline.
Education
Bachelor of Business Administration -
Georgia State University
Atlanta, GAAssociate of Arts - Communications
Georgia Perimeter College
Skills
- Partnership Development
- Client Engagement
- Solution Implementation
- Forecasting
- Contract Management
- Asset Management
- Cross-functional Teamwork
- Executive Communication
- Bilingual Communication
Performance Highlights
- Utilized proactive contract reviews and negotiations to recover over $1.5M in previously uncollected funds.
- Leveraged upselling and cross-selling strategies to achieve a 15% increase in revenue from existing accounts.
- Implemented client engagement solutions that enhanced support, leading to improved customer satisfaction and retention.
Timeline
Business Development & Marketing Consultant
Air Drop
05.2026 - Current
Business Operations Manager
Suntex Marinas
03.2025 - 04.2026
Strategic Account Manager
Centerline
01.2024 - 06.2024
Asset Manager
Turnstone Group
05.2016 - 12.2023
Director of Operations
Legacy Worldwide
09.2015 - 05.2016
Bachelor of Business Administration -
Georgia State University
Associate of Arts - Communications
Georgia Perimeter College