Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Education and Training
Generic

Bernabe Gonzalez

Rydal

Summary

Personable and enthusiastic individual with over 15 years experience in the automotive service industry repairing and doing maintenance on automobiles. 3 years experience repairing and doing maintenance on forklifts. Supervisory experience managing automotive technicians and service manager in automotive shop. Retail experience attending to customers needs. Seeking permanent position with a new company to further develop my skill and advancement.

Overview

19
19
years of professional experience

Work History

Assistant Store Manager

Goodyear Tire & Rubber
01.2026 - Current
  • Supervised daily operations to ensure exceptional customer service and efficient workflow.
  • Trained and mentored staff on automotive service protocols and customer interaction techniques.
  • Implemented inventory management strategies to reduce costs and improve stock availability.
  • Administered cash register management and facilitated nightly deposit processes to ensure financial accuracy.
  • Conducted thorough security checks to confirm all facility locks were engaged and security lighting was operational before leaving for the night.

Field Service Technician

Concentric
09.2022 - 12.2025
  • Analyzed equipment malfunctions and implemented repairs on forklifts, pallet jacks, and platform lifts to enhance customer satisfaction.
  • Conducted routine maintenance to ensure optimal performance of equipment.
  • Engaged with management and colleagues to develop and implement enhanced safety protocols.
  • Conducted training to ensure new technicians adhere to safety protocols and operational procedures.
  • Ordered parts strategically to maintain uninterrupted operations and service availability.
  • Maintained high-tech efficiency rate of 98-100 percent on a weekly basis.

Store Manager

Goodyear Auto Service Center
11.2017 - 09.2022
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Automotive Technician

Heritage GMC
09.2016 - 10.2017
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Monitored shop equipment to maintain safe working condition.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Cooperated with other technicians from different disciplines to achieve optimal integration.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Conducted test drives and adjusted controls and systems to verify vehicle serviceability.

Automotive Service Technician

Goodyear Auto Service Center
01.2007 - 09.2016
  • Adjusted, repaired or replaced defective automotive parts.
  • Repaired transmissions, engines, coolant systems and suspension systems on vehicles.
  • Inspected vehicles to assess damage and plan for repairs and new parts.
  • Tested electronic components and computer controls with specialized devices.
  • Wrote up detailed repair orders outlining actions and estimated costs.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Evaluated, repaired and aligned vehicle suspensions.
  • Monitored shop equipment to maintain safe working condition.
  • Maintained certifications and completed training on systems and components.
  • Maintained garage safety protocols to meet regulatory and company expectations.

Education

Certificate of Completion - Automotive Technology

Universal Technical Institute of Texas Inc
Houston, TX
02-2008

Skills

  • Forklift Certified
  • Assignment Delegation
  • Mentoring and Coaching
  • Work Planning and Prioritization
  • Inventory Control
  • Retail Operations
  • Problem-Solving
  • Team Leadership
  • Originality and Creativity
  • Customer Service Management
  • Decision Making
  • Fluent in Spanish

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by average of 25% from 2019 through 2021.
  • Improved delivery of customers vehicle by doing repairs, managing work loads, controlling inventory and expenses realizing overall increase in customer satisfaction and cost efficiency.
  • As a technician, maintained a high tech-efficiency percentage on a weekly basis.
  • Recognized as a Concentric Power Player for the month on June 2025.

Languages

Spanish
Native/ Bilingual
French
Elementary

Timeline

Assistant Store Manager

Goodyear Tire & Rubber
01.2026 - Current

Field Service Technician

Concentric
09.2022 - 12.2025

Store Manager

Goodyear Auto Service Center
11.2017 - 09.2022

Automotive Technician

Heritage GMC
09.2016 - 10.2017

Automotive Service Technician

Goodyear Auto Service Center
01.2007 - 09.2016

Certificate of Completion - Automotive Technology

Universal Technical Institute of Texas Inc

Education and Training

other
Bernabe Gonzalez