Bernabe Gonzalez
Rydal
Summary
Personable and enthusiastic individual with over 15 years experience in the automotive service industry repairing and doing maintenance on automobiles. 3 years experience repairing and doing maintenance on forklifts. Supervisory experience managing automotive technicians and service manager in automotive shop. Retail experience attending to customers needs. Seeking permanent position with a new company to further develop my skill and advancement.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Goodyear Tire & Rubber
01.2026 - Current
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff on automotive service protocols and customer interaction techniques.
- Implemented inventory management strategies to reduce costs and improve stock availability.
- Administered cash register management and facilitated nightly deposit processes to ensure financial accuracy.
- Conducted thorough security checks to confirm all facility locks were engaged and security lighting was operational before leaving for the night.
Field Service Technician
Concentric
09.2022 - 12.2025
- Analyzed equipment malfunctions and implemented repairs on forklifts, pallet jacks, and platform lifts to enhance customer satisfaction.
- Conducted routine maintenance to ensure optimal performance of equipment.
- Engaged with management and colleagues to develop and implement enhanced safety protocols.
- Conducted training to ensure new technicians adhere to safety protocols and operational procedures.
- Ordered parts strategically to maintain uninterrupted operations and service availability.
- Maintained high-tech efficiency rate of 98-100 percent on a weekly basis.
Store Manager
Goodyear Auto Service Center
11.2017 - 09.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Answered customer questions and addressed problems and complaints in person and via phone.
Automotive Technician
Heritage GMC
09.2016 - 10.2017
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Evaluated, repaired and aligned vehicle suspensions.
- Monitored shop equipment to maintain safe working condition.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Conducted test drives and adjusted controls and systems to verify vehicle serviceability.
Automotive Service Technician
Goodyear Auto Service Center
01.2007 - 09.2016
- Adjusted, repaired or replaced defective automotive parts.
- Repaired transmissions, engines, coolant systems and suspension systems on vehicles.
- Inspected vehicles to assess damage and plan for repairs and new parts.
- Tested electronic components and computer controls with specialized devices.
- Wrote up detailed repair orders outlining actions and estimated costs.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Evaluated, repaired and aligned vehicle suspensions.
- Monitored shop equipment to maintain safe working condition.
- Maintained certifications and completed training on systems and components.
- Maintained garage safety protocols to meet regulatory and company expectations.
Education
Certificate of Completion - Automotive Technology
Universal Technical Institute of Texas Inc
Houston, TX02-2008
Skills
- Forklift Certified
- Assignment Delegation
- Mentoring and Coaching
- Work Planning and Prioritization
- Inventory Control
- Retail Operations
- Problem-Solving
- Team Leadership
- Originality and Creativity
- Customer Service Management
- Decision Making
- Fluent in Spanish
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Exceeded sales goals by average of 25% from 2019 through 2021.
- Improved delivery of customers vehicle by doing repairs, managing work loads, controlling inventory and expenses realizing overall increase in customer satisfaction and cost efficiency.
- As a technician, maintained a high tech-efficiency percentage on a weekly basis.
- Recognized as a Concentric Power Player for the month on June 2025.
Languages
Spanish
Native/ Bilingual
French
Elementary
Timeline
Assistant Store Manager
Goodyear Tire & Rubber
01.2026 - Current
Field Service Technician
Concentric
09.2022 - 12.2025
Store Manager
Goodyear Auto Service Center
11.2017 - 09.2022
Automotive Technician
Heritage GMC
09.2016 - 10.2017
Automotive Service Technician
Goodyear Auto Service Center
01.2007 - 09.2016
Certificate of Completion - Automotive Technology
Universal Technical Institute of Texas Inc
Education and Training
other