Bernard J. Johnson
Lithonia
Summary
Dynamic Tax Examining Technician with the IRS, recognized for enhancing operational efficiency and accuracy in tax examination. Leveraged strong analytical skills and teamwork to streamline processes, reduce case backlog, and ensure compliance. Delivered exceptional customer service, fostering positive taxpayer relationships while meticulously reviewing financial documents and supporting audit management.
Overview
24
24
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service, IRS
01.2001 - Current
- Ensured timely completion of assigned tasks while maintaining high quality standards for all deliverables.
- Facilitated accurate reporting for taxpayers by reviewing financial documents and ensuring proper application of tax laws and regulations.
- Helped maintain the integrity of the tax system by identifying instances of potential fraud or abuse through diligent examination practices.
- Promoted voluntary compliance among taxpayers by clearly explaining obligations under the law during communications.
- Streamlined communication with taxpayers by promptly addressing inquiries and providing clear, concise information on tax-related matters.
- Provided exceptional customer service to taxpayers, consistently receiving positive feedback on professionalism and helpfulness.
- Provided support to colleagues when needed, sharing knowledge on best practices within the field.
- Supported the audit process by meticulously examining financial statements, identifying potential errors, and recommending corrective actions.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues across various departments.
- Assisted in reducing case backlog by prioritizing tasks and efficiently managing workload.
- Participated in professional development opportunities such as training sessions or workshops, further enhancing expertise in tax examination processes.
- Collaborated with team members to ensure timely resolution of tax issues and improve overall workflow efficiency.
- Enabled quicker resolution of outstanding cases through excellent organizational skills when managing caseloads.
- Reduced processing time for complex cases by conducting thorough research and analysis to identify underlying issues quickly.
- Increased efficiency in the examination process by maintaining thorough documentation and organization of taxpayer records.
- Improved accuracy in calculating penalties or interest owed by taxpayers through meticulous attention to detail when reviewing financial information.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
Education
MBA - Business Administration
Morehead State University
Morehead, KY05-1981
Bachelor of Science - Business Administration
University of The Cumberlands
Williamsburg, KY05-1978
Skills
- Organizational growth
- Teamwork orientation
- Financial statements
- Data entry proficiency
- Document review
- Audit management
- Analytical mindset
- Spreadsheet management
- Report preparation
- Teamwork and collaboration
Accomplishments
Assistant AUR Coordinator
Manager
Lead Tax Eliminator Technician
Training Teacher
Timeline
Tax Examining Technician
Internal Revenue Service, IRS
01.2001 - Current
MBA - Business Administration
Morehead State University
Bachelor of Science - Business Administration
University of The Cumberlands
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