BERNIS MAKANDA BOKIWILA
Buford
Summary
I would like to be able to use my life experiences and bilingual background in a career in assisting others.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Certified Pharmacy Technician
CVS Pharmacy
Augusta
10.2022 - Current
- Assist Pharmacist in filling and distributing medication to customers.
- Take insurance information from customers.
- Cash out customers at register in the pharmacy.
Remote Customer Service Agent
Sykes Enterprises, Inc.
10.2021 - 07.2022
- Used Kronos in tracking customer complaints and concerns.
- Resolved customer issues using remote live chat, telephone and email.
- Credited with the resolution of more than 200 customer complaints on a monthly basis.
Sales associate
Ross Department Store
07.2020 - 09.2020
- Sales assist customers in finding and purchasing clothing that best suits their style and need.
- Cash handling cashing customers out.
- Maintenance maintaining a clean, stocked and safe store.
Cashier
Walmart
06.2019 - 07.2020
- Customer service agent assisted customers in finding items, helping elderly customers in self checkout lane.
- Cash handling, counting large amounts of cash, cashing out customer.
- Maintenance maintaining a clean and safe work area.
Education
Associate Degree in Nursing - Nursing
Augusta University
Augusta, GA 09.2024 - 08.2025
Nursing Assistant - Nursing
Miller Motte College
Augusta , Ga 08.2023 - 08.2024
Associate Degree in Nursing - Nursing
Georgia Gwinnett College
Lawrenceville, GA 01.2021 - 06.2023
High School Diploma -
Buford High School
Buford , GA 08.2016 - 06.2020
Skills
- Medication distribution
- Customer service
- Insurance processing
- Record keeping
- Data entry
- Attention to detail
- Refill requests
- Prescription management
- Pharmacist support
- Manual and automated medication dispensing
- Drug classification
- Stocking medications
- Insurance verification
- Multitasking and organization
- Pharmacy operations
- Medication safety protocols
- Updating medication histories
- FDA and HIPAA compliance
- Medication dispensing
- Point of sale systems proficiency
- Sterile technique
- Drug storage procedures
- Pharmaceutical calculations
- Medication preparation
- Drug security
- FDA compliance
- Insurance confirmation
- Patient confidentiality
- Proper labeling
- Proper labeling procedures
- HIPAA regulations
- Verbal and written communication
- Patient counseling
- Dosage form preparation
- Filling prescriptions
- Empathy and patience
- Prescription verification
- Prescription labeling
- Drug interaction awareness
- Medication labels
- Secure storage of medications
Timeline
Associate Degree in Nursing - Nursing
Augusta University
09.2024 - 08.2025
Nursing Assistant - Nursing
Miller Motte College
08.2023 - 08.2024
Certified Pharmacy Technician
CVS Pharmacy
10.2022 - Current
Remote Customer Service Agent
Sykes Enterprises, Inc.
10.2021 - 07.2022
Associate Degree in Nursing - Nursing
Georgia Gwinnett College
01.2021 - 06.2023
Sales associate
Ross Department Store
07.2020 - 09.2020
Cashier
Walmart
06.2019 - 07.2020
High School Diploma -
Buford High School
08.2016 - 06.2020
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