Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Beronda Richardson

Atlanta

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience
2026
2026
years of post-secondary education

Work History

Customer Service Representative

VXI Global
Morrow
03.2024 - Current
  • Transaction Verification
  • Customer support
  • Problem resolution
  • Fraud investigation
  • Account Maintenance
  • Fraud prevention education
  • Compliance
  • Maintained up-to-date knowledge of company policies and procedures.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Representative

Amazon
Atlanta
06.2020 - 03.2024
  • Assisted customers with inquiries about products and services.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed orders and handled returns in a timely manner.
  • Utilized CRM systems to track customer interactions and feedback.
  • Ensured accurate documentation of customer interactions and transactions.

Medical Front Office Receptionist

Modern Obgyn
Alpharetta
02.2017 - 08.2020
  • Greeted patients warmly and ensured a positive first impression.
  • Managed appointment scheduling using electronic health record systems.
  • Collected patient information and verified insurance details efficiently.
  • Assisted in billing processes by verifying claims and payments accurately.
  • Performed data entry accurately into the practice's EMR system as needed.
  • Set up appointments for physician visits and procedures using calendar software.

Education

Technical College System of Georgia
Atlanta, GA

Skills

  • Data entry
  • Customer communication
  • Computer literacy
  • Customer service
  • 35 WPM
  • Clean and organized
  • Microsoft office proficient
  • Record keeper

Languages

English
Native/ Bilingual

Timeline

Customer Service Representative

VXI Global
03.2024 - Current

Customer Service Representative

Amazon
06.2020 - 03.2024

Medical Front Office Receptionist

Modern Obgyn
02.2017 - 08.2020

Technical College System of Georgia
Beronda Richardson