Bertha Estrada
St. Marys
Summary
Dedicated professional with extensive experience in equipment maintenance and emergency response. Proven ability to collaborate effectively with teams, ensuring compliance with safety standards and delivering clean, high-quality workmanship in all projects.
Overview
8
8
years of professional experience
Work History
Service Technician
clear mountain stream
Saint Marys
03.2025 - 09.2025
- Performed routine maintenance on filtration systems, ensuring uninterrupted operation.
- Maintained, repaired, and lubricated equipment to sustain optimal performance.
- Inspected tanks, filters, piping systems, pumps, and other components for proper operation.
- Collaborated with team members to troubleshoot equipment issues effectively.
- Assisted in the installation of new equipment.
- Reported operational issues and concerns to supervisors, facilitating timely resolutions.
- Responded to emergency calls outside regular working hours when needed.
Account Manager
Go Clean - Commercial Cleaning Solutions
Santa Ana
08.2021 - 03.2025
- Oversaw client accounts, enhancing satisfaction with tailored cleaning services.
- Cultivated strong client relationships, effectively addressing service concerns.
- Addressed client inquiries and complaints promptly, fostering trust and loyalty.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Collaborated with sales team to identify upselling opportunities for clients.
- Coordinated schedules for cleaning teams based on client needs.
- Conducted regular site visits to monitor service quality and compliance.
- Provided training and guidance to new Account Managers.
- De-escalated customer interactions by providing alternative solutions to issues.
Damage Controlman
US Navy
San Diego
04.2017 - 04.2021
- Developed and implemented comprehensive damage control plans for diverse ship scenarios, ensuring effective response to potential incidents.
- Trained personnel in damage control techniques and emergency response procedures, improving team readiness for emergencies.
- Responded quickly to emergencies, applying damage control measures.
- Supervised personnel assigned to complete various tasks related to damage control operations such as welding repairs or rigging support structures.
- Operated fire suppression systems to control and eliminate onboard fires.
- Maintained firefighting equipment and ensured operational readiness at all times.
- Collaborated with teams during drills to strengthen ship safety protocols and improve emergency response efficiency.
- Inspected compartments for potential hazards and ensured compliance with safety standards.
- Tested main engines, generators, fire mains, bilge systems, fuel tanks, pumping systems, and other machinery used in damage control operations.
Education
Welding Diploma - Welding
Tulsa Welding School
Jacksonville, FL05-2026
Skills
- Stick Welding
- TIG welding
- Stainless steel welding
- Flux-cored arc welding
- Grinding and finishing
- Clean Workmanship
- OSHA requirements
- Lockout/Tagout
- Attention to detail
Languages
Spanish
Professional
Timeline
Service Technician
clear mountain stream
03.2025 - 09.2025
Account Manager
Go Clean - Commercial Cleaning Solutions
08.2021 - 03.2025
Damage Controlman
US Navy
04.2017 - 04.2021
Welding Diploma - Welding
Tulsa Welding School