Bessie Lewis
Allenhurst
Summary
Dynamic individual with hands-on experience in Entertainment Business and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Test Scorer
Data Recognition Corporation
Allenhurst, GA
03.2026 - Current
- Evaluated test responses for accuracy and adherence to scoring guidelines.
- Collaborated with team members to maintain consistency in scoring standards.
- Provided constructive feedback on scoring methodology to improve efficiency.
- Trained new scorers on best practices and evaluation techniques.
- Analyzed scoring trends to identify areas for process enhancement.
- Led quality assurance reviews to ensure scoring precision and reliability.
- Conducted quality control checks on completed tests to verify scoring accuracy and adherence to established criteria.
Customer Service Representative
Spectrum
Orange City, FL
07.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Verizon Wireless Corporation
Tampa, FL
02.2018 - 03.2019
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Guided customers through product features, ensuring optimal usage and understanding.
- Collaborated with teams to streamline processes, improving service delivery efficiency.
- Mentored new staff on best practices, fostering a knowledgeable team environment.
- Developed solutions for complex issues, reinforcing customer trust and retention strategies.
- Analyzed customer feedback to identify trends, driving improvements in service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Paralegal Assistant
O&L Law Group
Tampa, FL
03.2016 - 02.2017
- Conducted legal research to support case preparation and ensure compliance with regulations.
- Drafted and reviewed legal documents, including pleadings, motions, and discovery requests.
- Organized and maintained case files, ensuring accurate documentation and timely updates.
- Facilitated communication between clients and attorneys, enhancing client satisfaction and engagement.
- Assisted in trial preparation by compiling evidence and preparing trial binders for attorneys.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
Military
United States Marine Corps
Camp Lejeunce, NC
09.2012 - 09.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Master of Science - Entertainment Business
Full Sail University
Winter Park, FL12.2026
Bachelor of Science - Music Business
Full Sail University
Winter Park, FL11.2025
Associate of Applied Science - Music Business
Full Sail University
Winter Park, FL09.2024
Associate of Science - Music Business
Full Sail University
Winter Park, FL05.2024
Skills
- Teamwork orientation
- Microsoft office
- Data interpretation
- Reading comprehension
- Feedback provision
- Subject matter expertise
- Assessments
- Standardized testing
- Critical evaluation
- Test administration
- STEM curriculum
- Grading consistency
- Teamwork and collaboration
- Problem-solving
- Strong work ethic and dependable
- Time management
- Attention to detail
- Multitasking
Languages
Spanish
Full Professional
Timeline
Test Scorer
Data Recognition Corporation
03.2026 - Current
Customer Service Representative
Spectrum
07.2024 - 03.2025
Customer Service Representative
Verizon Wireless Corporation
02.2018 - 03.2019
Paralegal Assistant
O&L Law Group
03.2016 - 02.2017
Military
United States Marine Corps
09.2012 - 09.2016
Master of Science - Entertainment Business
Full Sail University
Bachelor of Science - Music Business
Full Sail University
Associate of Applied Science - Music Business
Full Sail University
Associate of Science - Music Business
Full Sail University
Navy & Marine Corps Achievement Medal
Awarded the Navy and Marine Corps Achievement Medal for exceptional leadership and performance while leading a critical logistics mission in support of military operations. Successfully coordinated personnel, resources, and transportation assets to ensure mission objectives were completed efficiently and on schedule. Demonstrated outstanding decision-making, communication, and team management skills while leading a diverse team in a high-pressure environment. Leadership and dedication directly contributed to mission success, operational readiness, and the overall effectiveness of the unit.