Bessy Costilla- Delcid
Carrollton
Summary
Experienced professional focused on meeting or exceeding objectives seeking Guest Advocate position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Target
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Selected and filled orders from stock to fulfill customer requirements.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Elementary School Volunteer
Carrollton Elementary School
08.2022 - 05.2023
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Laminated teaching materials to increase durability under repeated use.
- Assisted with organization and supervision of after-school activities for students.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations to the parents.
Intern Dentist
Camp Family Denistry
01.2022 - 08.2022
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
- Documented observations and permanent records to record job specifics, challenges and requirements for end reporting.
- Took extensive notes to document lessons and further solidify learning objectives.
Customer Service Associate
The Home Depot
08.2020 - 09.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Spoke to customers in Spanish to increase loyalty and establish relationships.
Retail Sales Associate
Staples
08.2019 - 07.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
Front of House Team Member
Chick-fil-A
01.2017 - 08.2019
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Disinfected frequently touched between guests to minimize infection risks.
- Kept drive-thru station neat and clean with well-stocked supplies.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Balanced cash drawer at beginning and close of shift.
- Operated cash register to record transactions accurately and efficiently.
- Helped organize and decorate the restaurant for special events happening.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Spoke to customers in Spanish to increase loyalty and establish relationships.
Student Teacher Intern
Central Elementary School
01.2017 - 05.2017
- Stood in for teachers, checking lesson plans to provide consistent teaching to students.
- Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Worked with classroom teacher to learn about current standards and best practices.
- Cultivated positive relationships with administration, teaching staff and students.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Observed and participated in special learning opportunities to expand horizons and learn different approaches.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Investigated different teaching materials and techniques to understand strengths and weaknesses.
Education
Bachelor of Science - Biology
University of West Georgia
Carrollton, GA12.2023
High School Diploma -
Central High School
Carrollton, GA05.2018
Skills
- Time management
- Customer Support
- Leadership
- Organization
- Decision making abilities
- Presenting Solutions
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Exceptional Communicator
- Upbeat and Positive Personality
- Suggestive Selling
- Patient and Empathetic
Languages
Spanish
Native or Bilingual
Timeline
Elementary School Volunteer
Carrollton Elementary School
08.2022 - 05.2023
Customer Service Advocate
Target
07.2022 - Current
Intern Dentist
Camp Family Denistry
01.2022 - 08.2022
Customer Service Associate
The Home Depot
08.2020 - 09.2021
Retail Sales Associate
Staples
08.2019 - 07.2020
Student Teacher Intern
Central Elementary School
01.2017 - 05.2017
Front of House Team Member
Chick-fil-A
01.2017 - 08.2019
Bachelor of Science - Biology
University of West Georgia
High School Diploma -
Central High School
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