Beth Hillhouse

Process subrogation Electronic Funds Transfer (EFT)

Log into the Subrogation Bank Account daily to review the bank statement

Check EFT vendor folder and verify VCRS received form vendor and that it matches the vendors deposit on the bank statement.

Review VCRS for errors and make corrections or communicate with vendor for corrections.

Request WFT ids and upload VCRS documents to EFT database for BOT.

Verify BOT accuracy and work to correct BOT failures.

Clear off all items on suspense 336-02 reort pertaining to Subrogation EFT

Monitor Notary Tem task queue in ECS and work all tasks assigned to Notary team.

Download, read and sign all documents needing to be notarized (75-100/daily average)

Take documents for notary to notarize and upload to ECS

Review the Suspense report and address all entries within the CS area of responsibility including returned checks, stop paid, insufficient funds, forgery, fraud, not signed, recovery amount changes, EFT reversals, cancelled in error, bulk EFT double with recoveries

Research within ECS until the error is identified. Formulate corrective actions and implement needed adjustments.

Review/Work wave report tasks

Create JE to move money from unallocated account to claims account

Correct ECS recovery errors

Research to identify and correct money recovered to the wrong claim

Work with finance to recover money deposited to non claim accounts and premiums collected to claims

Other duties assigned

• Collect all exceptions from payment associates and review the claim to decide if the checks are clear to post or need further investigation.
• Communicate with subrogation claim handlers regarding the payments looking for direction.
• Work daily tasks sent to payment specialists and handle team inbox that includes moving funds, calculating pro-rata payments with expenses and locating checks upon request in iSE-IT.
• Identify areas of improvement and propose corrective action directly to management. Serve as a team mentor to improve claim knowledge and problem solving and provide feedback to new hires.
• Delegate tasks to payment associates such as completion of reconciliations for employees who are out of the office.

• Processed incoming subrogation checks as well as restitution payments, medical reimbursements, attorney restitution and all general payments form miscellaneous sources.
• Completed multiple reconciliations daily for co-workers for subrogation and Claim Document Processing.
• Able to reach and exceed daily goals.
• Trained incoming specialists on all functions of the position.
• Handle multiple computer applications that include, navigating through ECS, Control D, iSE-IT, RUMBA, Excel.

• Processed all incoming checks and Electronic Media received from Attorneys, Medical Offices, vendors and Government Offices.
• Managed document processes through scanning, filing and transmitting while following all standard procedures.
• Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
• Utilized document control database system to allow for better tracking and revision identification.
• Organized, maintained and safeguarded files and databases.