Beth Robinson
Dallas,MI
Overview
5
5
years of professional experience
Work History
Arcade/ Operations Manager
Stars And Strikes Family Entertainment Center
07.2021 - Current
- Streamlined daily operations, enhancing customer experience and staff productivity.
- Developed and trained team members on operational procedures
- Coordinated staff scheduling to enhance workforce efficiency during peak hours.
- Executed orders for winner's circle merchandise to ensure timely availability.
- Managed daily facility operations, ensuring adherence to safety and quality standards and other departments in the building.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Recruited, interviewed hired, trained, evaluated performance of Arcade Supervisor and staff
- Tracking revenue and sales
- Cash Handling
- Point Of Sales System
- Opening and closing the building
- Enhanced customer satisfaction by establishing clear communication and addressing concerns in a timely manner
- Established positive and effective communication among the staff, reducing miscommunications, and missed deadlines.
- Made weekly schedules for arcade attendants
- Did weekly ordering
- Did weekly arcade reports
- Pulled money from Kiosk and ATM logged and then deposited.
Education
High School Diploma -
Paulding County High
Dallas, Ga05-2000
Skills
- Operations management
- Inventory management
- Inventory control
- Guest relations
- Performance monitoring
- Staff engagement
- Team leadership
- Conflict resolution
- Customer service
- Decision-making
- Guest experience management
- Staff development
Timeline
Arcade/ Operations Manager
Stars And Strikes Family Entertainment Center
07.2021 - Current
High School Diploma -
Paulding County High