Beth Smith
Nicholson,GA
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technology Support Specialist
Jackson County Schools
08.2015 - Current
- Serve as the primary point of contact for students, staff, and faculty seeking assistance for technology issues
- Maintain, track, and inventory technology equipment
- Monitor Help Desk tickets and resolve user issues
- Track damage and repair status of district-owned devices
- Assign district devices and resources to new users
- Provide basic training, technical support, and operational assistance to all end users on various digital resources, devices, and peripherals
- Provide minor troubleshooting for student and educator devices
- Provide online testing support for schools
- Performs other tasks consistent with the goals and objectives of the Technology Department
Special Education Paraprofessional
Jackson County Schools
08.2011 - 06.2015
- Teach students in small group settings based on the teacher's lesson plans
- Assist in creating lesson plans for small groups
- Assist students and support teachers in classrooms during whole group settings
- Assist with creating and implementing behavior plans
- Monitor and assist students in the Cafeteria
- Morning Car rider duties and afternoon bus rider duties
- Work with Sped teacher in creating/implementing IEPs
Media Technician
Jackson County Schools
01.2007 - 05.2011
- Serve as primary point of contact for students, staff, and faculty seeking assistance for technology issues
- Maintain, track, and inventory technology equipment
- Monitor Help Desk tickets and resolve user issues
- Track damage and repair status of district-owned devices
- Assign district devices and resources to new users
- Provide basic training, technical support, and operational assistance to all end users on various digital resources, devices, and peripherals
- Provide minor troubleshooting for student and educator devices
- Assist with checking in and out of library books
- Cataloging and labeling of new Library materials through Destiny
- Setting up, running, and taking down the Bookfair
- Assisting the Media Specialist with various other tasks
Education
High School Diploma -
Clarke Central High School
Athens, GASkills
- Asset Management
- Airwatch
- Apple School Manager
- User Support
- Technical Support
- Customer Service
- Application installations
- Issue Troubleshooting
- Help Desk Support
- Computer Diagnostics
- Reliability
Certification
- Dell
- Apple training certificates
Timeline
Technology Support Specialist
Jackson County Schools
08.2015 - Current
Special Education Paraprofessional
Jackson County Schools
08.2011 - 06.2015
Media Technician
Jackson County Schools
01.2007 - 05.2011
High School Diploma -
Clarke Central High School
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