Bethan Mier
Waleska
Summary
Results-driven Manager with expertise in driving revenue growth, enhancing operational efficiency, and developing high-performing teams. Proven track record in strategic decision-making and client retention within the pet wellness industry.
Overview
23
23
years of professional experience
Work History
Area Manager
Scenthound
Woodstock
08.2022 - Current
- Directed operations for multiple pet wellness locations, achieving revenue growth and profitability.
- Managed financial performance by enhancing labor efficiency and controlling expenses across units.
- Analyzed KPIs to inform strategic decisions, improving revenue conversion and client retention.
- Coached location managers on performance management and leadership development to enhance team effectiveness.
- Led hiring, onboarding, and training initiatives for new locations and staffing needs.
- Oversaw operations to ensure compliance with safety standards, enhancing client experiences.
- Resolved complex customer issues, strengthening client loyalty and team engagement.
- Collaborated with business owner and corporate team to develop marketing strategies for revenue growth.
Operations Manager
Pacific Rim International, Inc.
Acworth
02.2004 - 07.2022
- Directed operations for wholesale equestrian and retail dog agility businesses, overseeing fulfillment, purchasing, inventory, logistics, and customer service.
- Streamlined workflows to improve order accuracy and inventory management.
- Managed Amazon marketplace operations and social media strategies to support business growth.
- Supervised and developed employees, fostering accountability and continuous improvement.
Education
High School Diploma -
George Walton Comprehensive High School
Marietta, GA05-2002
Skills
- Financial management
- KPI analysis
- Strategic analysis
- Operational efficiency
- Logistics coordination
- Business development
- Multi-unit management
- Talent acquisition
- Staff training and development
- Team leadership
- Team building
- Customer retention
Timeline
Area Manager
Scenthound
08.2022 - Current
Operations Manager
Pacific Rim International, Inc.
02.2004 - 07.2022
High School Diploma -
George Walton Comprehensive High School