Bethanie Cochran
Rocky Face
Summary
Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Leader
Mapco Express
Rossville
12.2025 - Current
- Led a team to enhance customer service standards and satisfaction.
- Trained new staff on company policies and customer interaction techniques.
- Resolved customer complaints effectively and efficiently to ensure positive experiences.
- Maintained knowledge of products and services to assist customers accurately.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Service and Food Champion
Taco Bell
Fort Oglethorpe
08.2023 - 06.2024
- Provided exceptional customer service in a fast-paced restaurant environment.
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained cleanliness and organization of workstations and dining areas.
- Engaged with customers, addressing inquiries and resolving concerns promptly.
- Maintained cleanliness of the dining area including tables, chairs, floors and trash receptacles.
- Organized and stocked the beverage station with cups, lids, straws, condiments, napkins and other items as needed.
- Took orders accurately from customers over the phone or in person for delivery or carry-out orders.
- Adhered to proper food handling techniques while preparing meals for customers.
Customer Service Leader
Mapco Express
Rocky Face
02.2021 - 04.2023
- Led a team to enhance customer service standards and satisfaction.
- Trained new staff on company policies and customer interaction techniques.
- Resolved customer complaints effectively and efficiently to ensure positive experiences.
- Maintained knowledge of products and services to assist customers accurately.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Organized and maintained files, ensuring easy access to important documents.
Education
Northwest Whitfield Highschool
Tunnel Hill, GASkills
- Team leadership
- Customer service
- Staff training
- Product knowledge
- Order processing
- Time management
- Team management
- Telephone etiquette
- Administrative support
- Microsoft Office
- Microsoft Excel
Timeline
Customer Service Leader
Mapco Express
12.2025 - Current
Service and Food Champion
Taco Bell
08.2023 - 06.2024
Customer Service Leader
Mapco Express
02.2021 - 04.2023
Northwest Whitfield Highschool