Bethany Schmidt
Atlanta
Summary
Highly organized and results driven Customer Service Professional with 4 years of experience managing B2B accounts in the Metal Sales & Manufacturing industry. Expertise in end-to-end order processing, cross-functional coordination and managing complex client needs from initial inquiry to final delivery. I also have over 10 years of experience providing clerical and administrative support to executives, professionals, agencies & staff.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
28
28
years of professional experience
1996
1996
years of post-secondary education
Work History
TIER 2 CUSTOMER CARE- ORDER ENTRY/MANAGEMENT- QUALITY ASSURANCE
FABRAL
01.2021 - Current
- While working remotely as well as in person, I managed a portfolio of key commercial Architectural & Agricultural, as well as Commercial Residential Construction accounts, acting as the primary point of contact for all inquiries, orders, & product support.
- Successfully oversaw the entire order lifecycle, including quote generation, production scheduling, & logistics coordination.
- Maintain high customer satisfaction and foster client loyalty.
- Resolved complex issues to minimize delays & ensure compliance with detailed architectural specs & timelines.
- Coordinated daily with Sales, Production & Shipping departments to ensure accurate product delivery that aligned with the customers’ needs.
- Proficient with the systems used in carrying out orders & communication including Oracle, Salesforce, MS Office Suite, Microsoft Teams, Zoom, & Natterbox phone system.
Stay at home Mother
Self
Sylva
02.2010 - 02.2021
- I like to explain the “gap” in my resume. I chose to be a stay at home mom to my son when he was born. I also believe it adds value.
- Managed daily household operations, including scheduling appointments, meals, and activities for family members.
- Developed and implemented educational activities tailored to children's age and learning styles, fostering their development.
- Coordinated family schedules to ensure balance between school, extracurricular activities, and family time.
- Maintained a comprehensive household budget by tracking expenses and managing household supplies effectively.
- Monitored children's academic progress and provided assistance with homework and learning projects.
- Developed effective time management strategies to balance various responsibilities and family needs.
OFFICE ADMINISTRATION/WORSHIP PASTOR
NEWSONG CHURCH
01.2018 - 01.2021
- Performed Sunday duties relating to music.
- Supervised a team of approximately 10 team members.
- Managed daily operations throughout the week using Planning Center & ProPresenter programs.
- Coordinated, planned, and executed church events.
- Assisted in creating budgets, paying bills, and oversee purchases.
- Created weekly schedules for 3 service teams and oversaw their positions.
- Created graphic art for weekly services & social media.
- Recruited, trained, hired & scheduled team members.
- Led & directed weekly rehearsals, ensuring high quality musical preparation while focusing on team dynamics.
OFFICE ADMINISTRATIVE ASSISTANT
SYLVA PEDIATRIC ASSOCIATES
01.2008 - 01.2010
- Provided caring support to patients.
- Scheduled all appointments.
- Updated & maintained patient files & records.
- Organized patient load for the Pediatrician daily.
- Handled patient inquiries & emergencies.
- Monitored office stock & supplies.
- Completed accurate documentation of patient visit.
- Liaised between patient, doctor, pharmacies, insurance companies, & other offices, all while maintaining strict HIPAA law adherence.
- Provided clerical assistance to the research coordinator.
- Provided Quality Control ensuring procedures and records of vaccine studies met FDA standards.
EXECUTIVE ASSISTANT/BOOKEEPER/AP & AR
DOLAN CONSTRUCTION
01.2005 - 01.2006
- Provided all support needed to CEO & architects.
- Managed their professional schedules.
- Provided a point of contact between customers & project managers.
- Handled all accounts payable and receivable.
- Filed all applicable building permits.
- Assured building supply orders were accurate and delivered on time.
- Assisted with bid proposals.
- Coordinated complex scheduling and extensive calendar management, as well as flow of information to senior executives, project managers, suppliers, & customers.
AGENT
REAL ESTATE TAX ASSESSMENTS
01.2004 - 01.2005
- Researched and compared real estate tax assessment records to mortgage company records, ensuring payments through mortgage companies were accurate & paid in a timely manner by due date.
- Researched both online records, as well as in-person at county government tax assessment offices.
- Provide daily reporting of comparisons & inaccuracies.
OFFICE MANAGER & DISPATCHER
GRAND SPORT AUTO
01.2001 - 01.2003
- Scheduled all repair jobs in coordination with estimators & technicians.
- Ordered all parts requested by the estimators and ensured PO’s were correct and delivered by the date needed to begin the job.
- Maintained a caring & attentive relationship with clients throughout the repair process.
- Kept accurate & up-to-date records of supply orders & job schedules.
- Processed all insurance related information and negotiated approval from the agents.
- Managed all outbound logistics as well.
OFFICE ASSISTANT/COLLECTIONS REP
ADECCO TEMP SERVICE
01.1998 - 01.2000
- Assigned to 2 different companies to fulfill various office roles.
- Trained and worked as a collection’s rep for Verizon wireless.
- Received and made calls related to billing.
- Processed payments and provided customer service.
- Provided office support for Progressive Insurance offices.
- Gathered information needed to process claims.
- Kept accurate records of all information between client, law enforcement, repair shops, and other insurance companies.
- Provided general office support including faxing, filing, & typing dictated statements.
Education
NURSING
READING AREA COMMUNITY COLLEGE
READING, PAMulberry Senior High School
Mulberry, FLSkills
- Salesforce
- Nattebox
- Oracle
- Quickbooks
- Bendex
- Microsoft Office
- Teams
- Zoom
- Slack
- Google Docs
- Google Sheets
- Gmail
- Google Calendar
- Inbound calling
- Outbound calling
- Team Leadership
- Account management
- Order management
- Scheduling
- Bookkeeping
- Quality assurance
- Customer relationship management
- Data entry
- Conflict resolution
- Customer service
- MS office
- Multitasking
- Recordkeeping
- Collaboration
- Patient record management
- Insurance verification
- Medical terminology
- Co-pay collection
- Data confidentiality
- HIPAA regulations
- Patient registration
- Front desk management
- EMR software
References
- Ashley Morwald, Supervisor at Fabral, 267-567-5468
- Kayla Stancil, Supervisor at Fabral, 770-733-7313
- Pam Gorman, Clinical Research Coordinator Sylva Pediatrics, 828-399-0542
- Diana Kelsey, Office Manager at Newsong Church, 770-601-3069
Timeline
TIER 2 CUSTOMER CARE- ORDER ENTRY/MANAGEMENT- QUALITY ASSURANCE
FABRAL
01.2021 - Current
OFFICE ADMINISTRATION/WORSHIP PASTOR
NEWSONG CHURCH
01.2018 - 01.2021
Stay at home Mother
Self
02.2010 - 02.2021
OFFICE ADMINISTRATIVE ASSISTANT
SYLVA PEDIATRIC ASSOCIATES
01.2008 - 01.2010
EXECUTIVE ASSISTANT/BOOKEEPER/AP & AR
DOLAN CONSTRUCTION
01.2005 - 01.2006
AGENT
REAL ESTATE TAX ASSESSMENTS
01.2004 - 01.2005
OFFICE MANAGER & DISPATCHER
GRAND SPORT AUTO
01.2001 - 01.2003
OFFICE ASSISTANT/COLLECTIONS REP
ADECCO TEMP SERVICE
01.1998 - 01.2000
NURSING
READING AREA COMMUNITY COLLEGE
Mulberry Senior High School