Betty Hilliard
Lawrenceville
Summary
Efficient Virtual Receptionist known for productivity and ability to complete tasks swiftly without compromising quality. Specialized in customer service, call handling, and schedule management, ensuring smooth operations. Excel in communication, problem-solving, and time management skills, making positive interactions with clients while maintaining organized workflow.
Overview
10
10
years of professional experience
Work History
Virtual Receptionist
Moneypenny
Lawrenceville
02.2025 - Current
- Managed incoming calls and directed them to appropriate departments.
- Scheduled appointments and organized meetings for clients and staff.
- Provided excellent customer service by addressing client inquiries promptly.
- Maintained accurate records of communications and appointments in the system.
Travel CSR
Bank of America
Alpharetta
08.2022 - 02.2025
- Facilitate new travel bookings for a variety of travel products – primarily, Air, Car rentals, and Hotel bookings
- GDS Experience in Galileo
- Service existing travel bookings requests to cancel or change bookings
- Provide site navigation assistance to customers who are new to self-booking online
- Report issues that are surfaced by the customer, including complaints, site production issues, etc.
- Educate customers on website functionality in an effort to increase the online adoption rate
Call Center Representative
Vesta Call Center
Alpharetta
10.2015 - 08.2022
- Provide high quality customer service
- Follow a script and persuade customers to enroll into autopay
- Rapidly and accurately Process payments
- Direct and transfer calls accordingly with poise
Education
High school or equivalent - College Prep
Duluth High School
Gwinnett, Georgia, US05.2010
Skills
- Call management
- Appointment scheduling
- Customer relationship management
- GDS experience
- Communication technology
- Client support
- Time management
- Customer Service-oriented
- Data entry proficiency
- Email management
- Attention to detail
- Data entry
- Typing speed and accuracy
Affiliations
- Cooking and trying new recipes
- Watching movies with friends
- Driving for Uber on my time off
Timeline
Virtual Receptionist
Moneypenny
02.2025 - Current
Travel CSR
Bank of America
08.2022 - 02.2025
Call Center Representative
Vesta Call Center
10.2015 - 08.2022
High school or equivalent - College Prep
Duluth High School
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