Betty Pendergrass
Discount Drug Mart
Alto
12
years of professional experience
Dedicated Sales Associate experienced in enhancing customer satisfaction and loyalty through exceptional service. Built rapport and drove sales through effective communication and problem-solving, while managing time efficiently and multitasking. Contributed to team success by executing sales promotions and training new employees, adapting to dynamic customer needs and consistently achieving sales goals.
Work History
Sales Associate
7 Years 11 Months- Executed sales promotions, effectively increasing store traffic and sales revenue.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and reducing stock discrepancies.
- Trained new associates on operational procedures and company policies to ensure compliance.
- Implemented streamlined checkout processes, enhancing efficiency during peak shopping hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
4 Years 3 Months- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma
Skills
Customer service
Customer service
Cash handling
Cash register operation
Problem solving
Multitasking strength
Team collaboration
Interpersonal communication
Customer engagement
Positive demeanor
Transaction accuracy
Listening skills
Outgoing demeanor
Professional attitude
Guest relations
Timeline
Sales Associate
Discount Drug Mart
08.2018 - 07.2026Read More
Sales Associate
Target
03.2014 - 06.2018Read More
Johnson High School
High School Diploma
Read More