Bhavikkumar Patel
Leesburg
Summary
Results-driven Customer Service and Operations Leader with 6 years of supervisory and management experience leading teams, improving service delivery, and optimizing operational workflows. Proven ability to manage customer service operations, coordinate supply and logistics processes, and implement systems that improve efficiency and customer satisfaction. Experienced in staff leadership, performance management, vendor coordination, dispatching, invoicing, and administrative operations, and recognized for strong problem-solving, strategic planning, and the ability to build high-performing teams while maintaining excellent service standards and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Police Sergeant, Patrol
Albany State University
Albany, GA
01.2020 - Current
- Certified Field Training Officer
- Supervise and lead officers during assigned shifts while ensuring compliance with department policies and operational standards.
- Coordinate patrol operations and emergency responses while maintaining public safety.
- Mentor and train new officers as a Certified Field Training Officer, ensuring proper procedures and best practices.
- Assess high-risk situations, make critical decisions under pressure, and utilize de-escalation techniques to resolve incidents safely.
- Conduct investigations, accident reports, and detailed documentation to support legal and court proceedings.
- Maintain effective communication between command staff and patrol officers to ensure smooth operations.
Police Officer Cadet
City Of Albany
Albany, GA
05.2019 - 11.2019
Customer Service Supervisor /Field Operations Supervisor
Convenience Stores/Liquor Stores
Albany, GA
08.2013 - 05.2019
- Supervised daily customer service operations and ensured high-quality customer interactions and service delivery.
- Managed employee scheduling, training, and performance to improve productivity and team efficiency.
- Resolved escalated customer complaints and implemented solutions to increase customer satisfaction.
- Coordinated dispatching, workflow management, and administrative operations to maintain smooth daily operations.
- Maintained invoicing, records, and database management to support business reporting and documentation.
- Worked with vendors and internal teams to coordinate supply needs and improve operational efficiency.
Education
Bachelor of Science - Criminal Justice
Albany State University
Albany, GA05-2027
Associate of Science - Cybersecurity
Albany Technical College
Albany, GA12-2019
High School Diploma -
D. N. High School
India05-2012
Skills
- Certified Field Training Officer
- Customer Service Leadership
- Team Supervision
- Operations Management
- Supply Coordination
- Process Improvement
- Conflict Resolution
- Staff Training & Development
- Vendor Coordination
- Dispatching & Scheduling
- Incident Documentation
- Crisis Management
- Problem Solving
- Performance Management
Certification
Field Training Officer
Crisis Intervention Team
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Police Sergeant, Patrol
Albany State University
01.2020 - Current
Police Officer Cadet
City Of Albany
05.2019 - 11.2019
Customer Service Supervisor /Field Operations Supervisor
Convenience Stores/Liquor Stores
08.2013 - 05.2019
Bachelor of Science - Criminal Justice
Albany State University
Associate of Science - Cybersecurity
Albany Technical College
High School Diploma -
D. N. High School