Bianca Jean

• Facilitated orientation sessions, enhancing new employee integration and engagement.
• Developed training materials to support onboarding processes and improve consistency.
• Collaborated with cross-functional teams to streamline communication during orientation events.
• Sustained collaborative relationships with faculty, staff and administration.
• Assisted with transition to college life by providing one-on-one support.
• Helped students troubleshoot and resolve issues with registration.
• Maintained record of tours for internal evaluation and incident reporting.

• Identified and collected relevant literature from library database to support project goals and questions.
• Assist in planning and writing several subsections of the project report, including input to future presentations.
• Assisted administrative staff with various tasks, enhancing workflow and collaboration within the office.
• Organized files for easy retrieval of information, highlighting attention to detail and accuracy.

Managed office supplies inventory, ensuring availability and contributing to smooth operations.

• Oversaw efficient checkout process while engaging customers in friendly conversation.
• Delivered exceptional customer service to diverse guests, ensuring satisfaction and promptly resolving complaints.
• Implemented store promotions, increasing awareness of seasonal items among customers.
• Processed transactions accurately and efficiently using point-of-sale systems.
• Resolved customer complaints effectively, ensuring a positive resolution for all parties involved.

• 3.7 GPA
• Honor's College Member