Bianca Johnson
AUGUSTA
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
6
6
years of professional experience
Work History
Shift Manager
Bojangles
AUGUSTA
01.2024 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels and ordered supplies for operations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Asst Store Manager
Citi Trends
AUGUSTA
07.2020 - 10.2022
- Supervised daily store operations and ensured compliance with company policies.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new staff on customer service standards and operational procedures.
- Monitored sales performance and provided feedback to the management team.
- Assisted in inventory management and maintained accurate stock levels.
- Collaborated with team members to enhance visual merchandising displays.
Education
Glenn Hills High School
Augusta , GASkills
- Staff scheduling
- Employee training
- Inventory management
- Team leadership
- Customer service
Timeline
Shift Manager
Bojangles
01.2024 - Current
Asst Store Manager
Citi Trends
07.2020 - 10.2022
Glenn Hills High School