Bianca Monique Wilson
Atlanta
Summary
Highly-skilled phlebotomist with 10+ years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mobile Phlebotomist
American Health Laboratory
09.2021 - Current
- Managed mobile draws at 15+ sites with 100% infection control compliance.
- Enabled mobile expansion across 3 counties, improving regional coverage.
- Praised for maintaining sample integrity and route efficiency.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified proper storage and transportation of specimens to laboratories.
- Travel to different locations to conduct blood sample collections.
- Provide exceptional patient service during sample collection procedures
- Perform venipuncture and skin punctures to obtain blood samples
- Utilize aseptic techniques during specimen collection
- Process collected specimens for laboratory analysis
- Provide supplies to clients
- Strong focus on patient care and service
Patient Service Representative II
Quest Diagnostics
08.2021 - Current
- Lead PSC operations including inventory, staffing, and daily procedures.
- Used Calendly and Google Calendar to schedule appointments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Mentored 10+ new hires, resulting in a
- Processed 45+ patients/day while ensuring compliance with company protocols.
- Recognized for leadership support and high customer satisfaction scores.
- Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
- Complete training courses and keep up-to-date with the latest phlebotomy techniques.
- Stay up to date on company communications and assist with the distribution of technical information to the work group.
- With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
- Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
- Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
- Follow all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
- Assisted patients in filling out check-in and payment paperwork.
Phlebotomist / Clinic SR Rep III
Emory University Hospital
12.2016 - 07.2021
- Registered, collected and received blood and non blood specimens.
- Reviewed test requisitions and specimen labels for accurate information and orders tests appropriately
- Practiced universal precautions, barrier protection methods, infection control and isolation procedures when working with body fluids and other contagion to ensure a safe work environment
- Processed all emergency orders (STATS) within the required time frame.
- Processed and prepared referral specimens for shipping to reference laboratories. Reconciles outstanding test orders that have not been resolved through standard operating procedures
- Helped support a positive team atmosphere by participating in all group meetings and team building.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Supported lab transition/setup across 5 outpatient clinics during EMR upgrades.
- Processed 20,000+ samples annually with
- Maintained 98% STAT compliance within 30-minute processing window.
Lab Assistant / Histology Assistant
St. Joseph’s/Candler Hospital
09.2013 - 12.2016
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Blood drawing and specimen collection, including collection of urine for culture, urinalysis, drug testing and stool cultures. Initial specimen preparation.
- Ensuring that all specimens have two forms of identification of patient; name and birth date.
- Ensuring that the requisition contains complete information for tests ordered, patient demographic data, ICD-9 codes when required, ABN when required, billing, and insurance information.
- Maintained a laboratory log designating orders sent to the laboratory, as well as standing orders.
- Inventory; ordering of all supplies, forms and maintaining equipment for St Joseph Candler
- Entered data on demographics, grossing descriptions, and clinical diagnosis into EMR.
- Utilizing the computer software Meditech 6.0 and ECW ( EClinicalWorks)
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained documentation on tests performed in lab.
- Prepared and stained 500+ slides for histological analysis with zero errors.
- Trained incoming phlebotomists and monitored lab compliance logs.
- Enhanced specimen tracking using a dual-verification protocol.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Monitored and documented safety standards to verify compliance.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
Volunteer
American Red Cross
01.2010 - 09.2012
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assured that all collection instruments and environments are sterile and ready for use and that the amount of each supply is on-hand and ready for use.
- Made sure security supplies such as labels for blood tubes are available. Responsible for the proper disposal of sharps and the disposal or cleaning of any items contaminated with fluid or tissue samples.
- Ensured the area where samples are collected is adequately sterile and safe for patients and employees alike.
- Ensured that the correct amount of blood or urine is taken to perform the specified test.
- Responsible for correctly labeling the container used for the fluid collection with necessary patient information used for identification
- Practices adequate infection control protocols which include correct hand washing techniques, wearing appropriate personal protective equipment (PPE), and proper disposal or cleaning of items contaminated by blood or other biological material.
Education
Associate of Science - Nursing
Chattahoochee Technical College
AtlantaAssociate of Science - Phlebotomy/ Practical Nurse
Savannah Technical College
SavannahSkills
- HIPAA
- Diagnostic testing
- Recording data
- Sanitation and sterilization
- Infection control
- Venipuncture
- Data entry
- Infection control protocols
- Specimen handling
- Therapeutic phlebotomy
- Medical records review
- Time management
Accomplishments
- Improved blood collection process by preparing supplies to match patient load.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Mentor of the Quarter – Quest Diagnostics (2023)
- 99.8% accuracy in specimen labeling across 3 facilities
- Supported onboarding and lab transitions for 5+ Emory clinics
- Handled over 500 histology preparations without incident.
Certification
- Phlebotomy Certification – National Healthcareer Association, 2018
- Associate of Science in Nursing (ASN) – Chattahoochee Technical College, In Progress
- Practical Nursing Coursework – Savannah Technical College
- High School Diploma – Liberty County High School, 2006
Timeline
Mobile Phlebotomist
American Health Laboratory
09.2021 - Current
Patient Service Representative II
Quest Diagnostics
08.2021 - Current
Phlebotomist / Clinic SR Rep III
Emory University Hospital
12.2016 - 07.2021
Lab Assistant / Histology Assistant
St. Joseph’s/Candler Hospital
09.2013 - 12.2016
Volunteer
American Red Cross
01.2010 - 09.2012
Associate of Science - Nursing
Chattahoochee Technical College
Associate of Science - Phlebotomy/ Practical Nurse
Savannah Technical College
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