Bianca Spear
Smyrna
Summary
Experienced Administrative, Customer Support, and Sales professional with over 10 years of success in corporate and client-focused environments. Known for exceptional communication, multitasking, and problem-solving skills. Strong background in sales management, customer service, reservations, and product management. Proven ability to support executives, drive sales, manage logistics, and deliver excellent client experiences.
Overview
22
22
years of professional experience
Work History
Sales Manager
Athletes Foot Corporation
Atlanta
01.2020 - Current
- Manage retail operations, overseeing sales, staff management, and customer service.
- Consistently achieve sales targets through team leadership and effective merchandising strategies.
- Train and supervise staff, improving overall performance and customer satisfaction.
- Build strong relationships with clients and vendors to drive revenue growth.
Mobility Specialist / Customer Support
Apple Online Services
Atlanta
04.2018 - 01.2020
- Supported U.S. and Canadian Apple stores with technical and sales inquiries.
- Specialized in carrier support (AT&T;, Verizon, T-Mobile, Sprint).
- Facilitated customer onboarding and product reservations/pickups.
- Collaborated in team meetings and consistently exceeded service targets.
- Facilitated mobility solutions for Apple Online Services customers.
- Managed customer inquiries through various support channels.
- Supported troubleshooting efforts for mobility-related issues effectively.
Administrative Assistant
Bluestream Services
Atlanta
01.2014 - 01.2018
- Oversaw product development and management for client projects, ensuring quality and timely delivery.
- Coordinated with cross-functional teams to meet business goals and client expectations.
- Provided data analysis and reporting to guide business strategy.
- Coordinated office schedules and appointments for senior management.
- Managed correspondence, ensuring timely responses to inquiries and requests.
- Prepared meeting materials, including agendas and minutes for accuracy.
- Organized travel arrangements and itineraries for staff members.
- Developed internal communications to enhance team collaboration and information sharing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Reservations Specialist
Hilton Hotels
Atlanta
01.2008 - 01.2013
- Assisted customers with reservations, bookings, and travel accommodations.
- Provided excellent customer service while handling inquiries and resolving issues.
- Consistently achieved performance targets and contributed to positive guest experiences.
Sr. Administrative Assistant
HOV Services
Atlanta
01.2004 - 01.2008
- Executive assistant to HR Director and Finance Manager.
- Managed recruiting logistics, HRIS records, travel, and calendar coordination.
- Maintained confidential personnel and financial documentation.
Education
Some College (No Degree) - Marketing Management
Georgia State University
Atlanta, GASkills
- Office & Schedule Management
- Sales Management & Customer Engagement
- Product & Account Management
- Executive Assistance
- Project Coordination
- Microsoft Office Suite
- Google Tools
- Effective communication
- Decision making
- Verbal and written communication
Technical Tools
- Microsoft Office
- Google Workspace
- Concur
- Pro Tools
- Adobe Creative Suite
Timeline
Sales Manager
Athletes Foot Corporation
01.2020 - Current
Mobility Specialist / Customer Support
Apple Online Services
04.2018 - 01.2020
Administrative Assistant
Bluestream Services
01.2014 - 01.2018
Reservations Specialist
Hilton Hotels
01.2008 - 01.2013
Sr. Administrative Assistant
HOV Services
01.2004 - 01.2008
Some College (No Degree) - Marketing Management
Georgia State University