Biancia Buhagiar
Atlanta
Summary
An enthusiastic and reliable professional who takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Westside Motor Lounge
07.2023 - Current
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Manager
Everything Entertainment
01.2020 - 07.2023
- Ran marketing campaigns to establish new prospects
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Server
Taco Mac
10.2017 - 01.2020
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Warehouse Associate
FedEx Express
12.2015 - 09.2017
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Checked packages and merchandise for damage and notified vendors.
- Scanned packages into proper placement
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in training new hires, sharing best practices, and providing support for their integration into the team.
Education
High School Diploma -
Hillgrove High School
Powder Springs, GA06.2014
Skills
- Cash Handling
- Customer Relations
- Time Management
- Sales and Marketing
- Training
- Material Handling
- Quality Control
- Hospitality Service Expertise
- Team Work
- Leadership
Timeline
Server
Westside Motor Lounge
07.2023 - Current
Assistant Manager
Everything Entertainment
01.2020 - 07.2023
Server
Taco Mac
10.2017 - 01.2020
Warehouse Associate
FedEx Express
12.2015 - 09.2017
High School Diploma -
Hillgrove High School
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