Bianica Austin
Fort Stewart
Summary
Professional with high standards and focus on delivering results in customer service management. Proven track record of driving team collaboration and adapting to changing needs. Skilled in conflict resolution, process improvement, and customer relationship management. Valued for reliability, strong communication, and leadership abilities.
Overview
11
11
years of professional experience
Work History
Licensed Sales Producer
Allstate
01.2023 - Current
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Sold and serviced personal, commercial, and life insurance policies. Assisted clients by answering inquiries, applying endorsements, and facilitating claims. Provided attentive support to existing and prospective clients.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Expanded client base by proactively reaching out to potential customers via cold calls, emails, and social media outreach.
Office Manager • Licensed Insurance Producer
Farmers Insurance
06.2020 - 01.2023
- Oversaw the sales and servicing of personal, commercial, and life insurance policies. Delivered exceptional customer service by resolving client inquiries, processing endorsements, and managing claims. Demonstrated meticulous attention to detail in client interactions to enhance satisfaction and retention.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Materials Handler
AFEES Exchange
11.2019 - 05.2020
- Achieved timely completion of material organization and packaging through streamlined processes. Delivered consistent results by meeting crucial daily deadlines with effective time management. Enhanced operational accuracy by demonstrating high levels of attention to detail in material handling.
- Collaborated with team members to optimize workflow and improve material handling processes.
Receptionist
National Furniture Liquidators
07.2015 - 07.2019
- Processed customer payments, submitted finance applications, coordinated deliveries, and ordered merchandise for the store. Facilitated communication among management, coworkers, and customers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized filing systems, enhancing retrieval efficiency for client information and documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Academy del Sol
Alamogordo, NM05-2012
Skills
- Insurance product and sales expertise
- Client relationship management
- Client service
- Conflict de-escalation
- Multi-system navigation
- Time management in remote environments
- Referral relationship building
- Solution-oriented problem solving
- Cash handling and payment processing
Licenses
• NM Resident Property & Casualty and Life & Health Licenses
• Non-Resident Licenses: TX, NC, SC
Timeline
Licensed Sales Producer
Allstate
01.2023 - Current
Office Manager • Licensed Insurance Producer
Farmers Insurance
06.2020 - 01.2023
Materials Handler
AFEES Exchange
11.2019 - 05.2020
Receptionist
National Furniture Liquidators
07.2015 - 07.2019
High School Diploma -
Academy del Sol