Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bien Nguyen

Morrow

Summary

Dynamic and detail oriented professional, excelling in customer service and critical thinking. Skilled in merchandising and display strategy, I enhance client experiences through effective teamwork and adaptability, consistently improving service quality and operational efficiency. Committed to continuous learning and excellence in all endeavors.

Overview

2026
2026
years of professional experience

Work History

Home Care Aide

Omega Home Care Services
2019 - Current
  • Assisted clients with daily living activities, enhancing overall comfort and well-being.
  • Provided emotional support and companionship, fostering positive relationships with clients.
  • Documented client progress and care activities accurately in electronic health records.
  • Implemented feedback from supervisors to improve service quality and efficiency of care routines.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Food Preparation Worker

Dang David Cooks
05.2024 - 05.2025
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
  • Monitored and maintained required food temperatures for safety.

Retail Merchandiser

Happy Nail Supply
04.2021 - 11.2023

Supplied and organized extensive selection of nail products for client bulk orders

  • Trained and mentored junior staff on best practices for product placement and store layout optimization.
  • Streamlined restocking processes, reducing downtime and improving overall store efficiency during peak hours.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.

Boba Barista

Gong Cha
04.2019 - 05.2021

Facilitated optimal team effectiveness while proficient in all store positions

  • Prepared a variety of boba tea beverages according to standardized recipes and customer preferences.
  • Operated cash register and managed transactions efficiently during peak hours.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
  • Trained new baristas on beverage preparation techniques and customer service protocols.
  • Collaborated with team members to enhance workflow efficiency during busy periods.
  • Implemented inventory management practices, reducing waste and optimizing supply usage.
  • Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
  • Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.

Education

Morrow High School
Morrow, GA

Skills

  • Merchandising and plan-o-gram design
  • Display strategy and merchandise management
  • Strong organizational skills
  • Adaptability in dynamic settings
  • Commitment to continuous learning
  • Teamwork and collaboration
  • Critical thinking
  • Customer service
  • Detail-oriented

Languages

English
Vietnamese

Timeline

Food Preparation Worker

Dang David Cooks
05.2024 - 05.2025

Retail Merchandiser

Happy Nail Supply
04.2021 - 11.2023

Boba Barista

Gong Cha
04.2019 - 05.2021

Home Care Aide

Omega Home Care Services
2019 - Current

Morrow High School
Bien Nguyen