Bill Miller
Cumming,GA
Summary
Proven Mobile Mechanic and Retail Service Specialist with a track record of enhancing customer satisfaction at O'Reilly Auto Parts through expert guidance and efficient service. Skilled in diagnostics, preventive maintenance, and customer relations, demonstrating adaptive learning and sales proficiency. Achieved significant improvements in operational efficiency and customer service metrics.
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Retail Service Specialist
O'Reilly Auto Parts
04.2022 - 07.2024
- Attended to customer complaints and processed product return or replacement requests.
- Processed customer payments, generated bills, and filled out warranty cards.
- Tracked stock availability to order supplies for timely stock replenishment.
- Demonstrated product functions for customers to help evaluate possibilities.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Coordinated efficient product deliveries to meet customers' demands.
- Provided expert guidance in operational organization, process execution and floor efficiency.
Spray and Maintenance Technician
Polo Fields Golf & Country Club
08.2017 - 03.2022
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected and maintained equipment to keep items in top working condition.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Followed safety protocols to minimize workplace accidents.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
Mobile Mechanic
Self Employed
02.2010 - 03.2017
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Disassembled defective parts to make proper repairs.
- Inspected and tested equipment to locate worn and damaged parts.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Calculated costs of materials and labor to prepare detailed repair estimates.
- Tore down, repaired, and rebuilt faulty assemblies such as power systems, steering systems, and linkages.
- Checked brake systems and determined the need for pad replacement, disc turning, or other maintenance requirements.
- Inspected damaged vehicles to estimate repair labor costs and required parts expenses.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify the cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids, and completed maintenance inspections.
Skills
- Good communication skills
- Telephone etiquette
- Adaptive learning
- Cash handling accuracy
- Customer relations
- Loss prevention strategies
- POS system operation
- Parts documentation
- Systems troubleshooting
- Auto and engine repair
- Inventory management
- Mechanical systems
- Transmission repair
- Automotive diagnostics
Timeline
Retail Service Specialist
O'Reilly Auto Parts
04.2022 - 07.2024
Spray and Maintenance Technician
Polo Fields Golf & Country Club
08.2017 - 03.2022
Mobile Mechanic
Self Employed
02.2010 - 03.2017
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