Johtoria Billings
Warner Robins
Summary
Dedicated professional with extensive experience in facility maintenance and customer service, notably with the Houston County Board of Education. Proven track record in enhancing cleanliness and promoting a healthy environment while effectively managing inventory and training staff. Strong problem-solving skills complemented by a commitment to excellence in service delivery.
Experienced with maintaining cleanliness and safety in educational environments. Utilizes effective cleaning techniques and efficient time management to ensure well-maintained facility. Knowledge of operating and maintaining cleaning equipment for optimal performance.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
15
15
years of professional experience
Work History
School Custodian
Houston County Board Of Education
01.2014 - Current
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
- Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.
Store Manager
Family Dollar
07.2010 - 01.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
GED -
Perry High School
Perry Ga08-2026
Skills
- Building maintenance
- Cleaning techniques
- Inventory control
- Customer service
- Problem solving
- Time management
- Employee training
- Project management
- Inventory management
- Cleaning protocols
- Facility maintenance
Timeline
School Custodian
Houston County Board Of Education
01.2014 - Current
Store Manager
Family Dollar
07.2010 - 01.2014
GED -
Perry High School
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