Billy Moore
Sugar Hill
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
STARBUCKS COFFEE COMPANY
08.2025 - Current
- Managed daily store operations, including customer service and inventory oversight.
- Trained and mentored new baristas on service standards and operational procedures.
- Implemented visual merchandising strategies to improve customer engagement.
- Collaborated with team members to meet sales and service objectives.
- Handled customer inquiries, providing professional resolutions to issues.
- Supported recruitment by conducting candidate interviews and evaluations.
- Ensured store cleanliness and compliance with health and safety regulations.
- Oversaw cash handling processes, reconciling discrepancies as required.
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2020 - 08.2024
- Supervised daily operations on the production floor for efficient workflow.
- Monitored inventory levels and coordinated restocking efforts as needed.
- Resolved conflicts among team members to promote a positive work environment.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Addressed any issues that arose during the shift in a proactive manner.
Barista
STARBUCKS COFFEE COMPANY
03.2019 - 11.2020
- Prepared high-quality espresso beverages following company recipes and standards.
- Maintained clean and organized workstations to ensure efficient service delivery.
- Handled cash register transactions accurately and efficiently for customer purchases.
- Trained new baristas on beverage preparation techniques and customer interaction skills.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Route Manager
Turf Masters Lawn Care
Cumming
03.2018 - 09.2018
- Optimized delivery efficiencies by managing daily route schedules across multiple locations.
- Facilitated communication between drivers and management to address route challenges effectively.
- Provided lawn care services for customers, ensuring high standards of maintenance.
Front End Associate
Costco
Cumming
06.2015 - 03.2018
- Assisted customers with product inquiries and provided exceptional service.
- Operated point-of-sale systems efficiently during peak hours.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Maintained clean and clutter-free front-end area.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
Education
High School Diploma -
Lambert High School
Suwanee, GA03-2013
Skills
- Team building
- Customer service
- Inventory management
- Cash handling
- Operational oversight
- Conflict resolution
- Candidate interviewing
- Employee scheduling
- Assignment delegation
- Customer service management
Timeline
Assistant Store Manager
STARBUCKS COFFEE COMPANY
08.2025 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2020 - 08.2024
Barista
STARBUCKS COFFEE COMPANY
03.2019 - 11.2020
Route Manager
Turf Masters Lawn Care
03.2018 - 09.2018
Front End Associate
Costco
06.2015 - 03.2018
High School Diploma -
Lambert High School
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