Summary
Work History
Education
Skills
Timeline
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Blair Allen

Covington

Summary

Professional specialist ready to excel in center operations. Proven ability to enhance efficiency, streamline processes, and support team goals. Skilled in customer service, problem-solving, and multitasking. Adaptable, reliable, and focused on delivering impactful results.

Work History

Customer Support Center Specialist

Federal Reserve Bank
  • Provided customer support to users of Federal Reserve Financial Services (FRFS) system.
  • Monitored payment processing platforms to ensure inbound files were processed according to guidelines.
  • Assisted in updating administrative reports.
  • Utilized customer relationship tools to log, track, and monitor customer inquiries.
  • 3 years' experience

Cash Operations Specialist

Federal Reserve Bank
  • Received, processed, destroyed, and validated currency in highly controlled environment.
  • Balanced deposits and processed financial accounting transactions to depository financial institutions.
  • Obtained counterfeit certification to detect counterfeits and altered notes.
  • Demonstrated ability to work in a team environment with high results.
  • 7 years' experience

Lockbox Operator

Bank of America- Formerly C & S Bank
  • Validated and sorted remittance documents for scanning.
  • Processed and documented return receipts.
  • Manually extracted contents from envelopes for processing.
  • 4 years' experience

Education

High School Diploma -

Charles L. Harper High

Skills

  • Strong Organizational Skills
  • Microsoft Office
  • Problem solving
  • Communication
  • Leadership
  • Data Entry 10 key skills
  • Office Equipment (Printers, copiers, fax machines, etc)

Timeline

Customer Support Center Specialist

Federal Reserve Bank

Cash Operations Specialist

Federal Reserve Bank

Lockbox Operator

Bank of America- Formerly C & S Bank

High School Diploma -

Charles L. Harper High

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Blair Allen