BLAKE FRANO
Locust Grove
Summary
Dynamic and results-driven professional with a proven track record , excelling in optimal store management and exceptional customer service. Adept at motivating teams and enhancing employee engagement, I have successfully implemented training programs that boosted efficiency and sales. Committed to maintaining high operational standards and resolving conflicts effectively.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Popshelf
McDonough
11.2022 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with all safety regulations throughout the store premises.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cash handling processes to ensure accuracy of transactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Material Handler
UPS Postal Service
11.2018 - Current
- Key Responsibilities include Receiving & Sorting Incoming Packages, Reviewing Information (i.e
- Dates, addresses, barcodes etc.) of all outbound mailing, Package Inspection, Operation of processing machines, Redirection of Mislabeled or illegible mail for returns
Team Lead
Walmart
Locust Grove
07.2019 - 10.2022
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Followed proper cash handling procedures during transactions.
- Performed cash handling duties including deposits, withdrawals, payments, refunds.
Assistant Manager
Family Dollar
McDonough
08.2014 - 06.2018
- Delegated work to staff, setting priorities and goals.
- Developed and executed training programs to enhance team skills and knowledge, leading to an increase in efficiency.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Kept work area neat and organized at all times.
- Resolved any discrepancies between the cash register total and actual money received quickly.
Shift Supervisor
KFC
Monroe
02.2012 - 06.2014
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Ensured compliance with all local health regulations related to food safety.
- Responsible for interviewing, hiring and training new employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
HIGH SCHOOL DIPLOMA -
Apopka High School
Apopka06.2007
Skills
- Exceptional Communication & Customer Service
- Optimal Store Management & Leadership
- Proficiency in Effective Employee Engagement & Motivation
- Excellent Problem & Conflict Resolution
- Impeccable Time Management
- Exceptional Sales Techniques
Awards
Certificate of Recognition, Family Dollar, 2016, Achievement of Highest Sales throughout Entire District
References
References available upon request.
Timeline
Assistant Manager
Popshelf
11.2022 - Current
Team Lead
Walmart
07.2019 - 10.2022
Material Handler
UPS Postal Service
11.2018 - Current
Assistant Manager
Family Dollar
08.2014 - 06.2018
Shift Supervisor
KFC
02.2012 - 06.2014
HIGH SCHOOL DIPLOMA -
Apopka High School