Summary
Overview
Work History
Skills
Certification
Timeline
Generic

BLAKE LUNSFORD

Marietta

Summary

Accomplished Manager with a proven track record at Delaware North-Truist Park, enhancing guest experiences within the premium, concessions, and restaurant departments. Skilled in Microsoft Office and inventory tracking, adept at cultivating vendor relationships and empowering teams. Achieved a significant reduction in food and labor costs, showcasing operational efficiency and cost management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

Delaware North- Truist Park
07.2022 - 07.2025
  • Oversee daily restaurant operations to ensure seamless service and a 5-star guest experience.
  • Responsible for operations of three restaurants with over 10M in yearly revenue.
  • Planning and development of menus, menu prices, inventory control, new business opportunities, vendor partnerships, guest experiences for catering and concessions.
  • Developed and implemented training programs to elevate staff performance and efficiency.
  • Review and work along with staff to ensure execution of all F&B operations.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Manage and work along with the part time staff, contracted event staff and Non-Profit Groups in the areas of concessions and catering.
  • Inspecting food service areas and facilities to ensure ServSafe standards are met.
  • Ordering and maintaining weekly/monthly inventory for concessions and restaurant departments.
  • PNL analysis.
  • Attends planning, organization, event, and facility meetings in support of food and beverage elements for operations.
  • Cultivate strong relationships with guests, vendors, and the local community to drive repeat business and enhance brand loyalty.
  • Coached and motivated team, driving sales and delivering 5 Star customer service.
  • Prepare and maintain accurate records for pre-event planning, billable charges and service orders.

General Manager/ Partner

Highlands Grill
01.2018 - 07.2022
  • Developed personal growth opportunities, empowering employees to produce results and meet goals.
  • Built and maintained relationships with vendors and suppliers.
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Created and implemented employee training processes.
  • Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
  • Created policies, procedures and guidelines for staff members' daily operations.
  • Lowered Food and Labor costs to 20%.
  • Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
  • Oversaw budgeting activities, monitored expenses and analyzed variances from plan.
  • Partnered with vendors to negotiate contracts and secure best pricing agreements.
  • Managed daily operations, including scheduling, ordering, and inventory control.
  • Updated bar menu for alternating seasonal and holiday promotions.
  • Recruited, hired and trained new members of bar staff.
  • Implemented cost-saving measures that reduced waste without compromising product quality.

General Manager

Keegan's Irish Pub
02.2015 - 01.2018
  • Increased weekly sales by 15K.
  • Created and Implemented Training Systems and Processes.
  • Built and maintained relationships with vendors and suppliers.
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Reduced food costs to 20%.
  • Reduced labor costs to under 10%.

Skills

  • Food and Beverage Operations
  • Cost Management Techniques
  • Management Team Building
  • Guest Service Excellence
  • Leadership Training and Development
  • ServSafe certified

Certification

  • ServSafe Manager
  • ServSafe Food Handler

Timeline

Manager

Delaware North- Truist Park
07.2022 - 07.2025

General Manager/ Partner

Highlands Grill
01.2018 - 07.2022

General Manager

Keegan's Irish Pub
02.2015 - 01.2018

Similar Profiles

CREATE PROFILE
BLAKE LUNSFORD