BLAKE MANUEL
Customer Service & Sales Professional
Snellville
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
MDVIP
02.2022 - Current
- Through outbound call campaigns, sell patients on the benefits of MDVIP membership in an MDVIP-affiliated physician practice.
- Discusses the components of the program to discover which program components may appeal to the prospective patient to demonstrate the value of the program.
- Handles inbound call activity and accurately documents Salesforce (CRM system) with the outcome of all inbound and outbound interactions.
- Performs general research and problem resolution. Escalates patient issues and concerns to management, as necessary.
- Proven success in outbound calling campaigns, with the ability to meet and exceed performance metrics (e.g., conversion rate, talk time, quality scores).
Field Sales Representative
MDVIP
04.2022 - 08.2024
- Conducted on-site visits to multiple states to provide direct support to physicians and assist with patient registration for a network of 2000+ patients.
- Educated and converted patients by communicating MDVIP’s personalized care value proposition, achieving ≥30% engagement-to-enrollment conversion rate.
- Drive weekly sign-up velocity to meet or exceed full panel acquisition by Day 120.
- Deliver physician and staff onboarding that ensures full understanding and advocacy of the MDVIP model.
- Facilitated workshops and seminars for clients, providing education on health management and promoting MDVIP's services effectively.
Contact Tracer
Georgia Department of Public Health
06.2020 - 09.2020
- Coordinated with a team of public health professionals, including case investigators and surveillance managers, to effectively carry out contact tracing and monitor tasks.
- Conducted thorough interviews with individuals to gather accurate contact information, enhancing tracing efficiency and accuracy.
- Collaborated with public health officials to analyze data trends, informing community outreach strategies and improving response efforts.
- Developed and maintained comprehensive case documentation, ensuring compliance with health regulations and facilitating smooth reporting processes.
- Trained new team members on contact tracing protocols, contributing to team cohesion and improving overall operational effectiveness.
Education
Bachelor of Science - Integrated Healthcare Studies
Ohio University
Athens, OH05-2021
Skills
- Experienced with Salesforce platform
- Experienced with Microsoft Office applications
- Effective team management
- Strong organizational skills
- Skilled in simultaneous task execution
- Performance analysis
- Client relationship management
Timeline
Field Sales Representative
MDVIP
04.2022 - 08.2024
Sales Representative
MDVIP
02.2022 - Current
Contact Tracer
Georgia Department of Public Health
06.2020 - 09.2020
Bachelor of Science - Integrated Healthcare Studies
Ohio University