Blake Marks
Augusta
Summary
Results-driven management professional prepared for leadership roles in branch operations. Leveraged industry insights to streamline processes and improve customer experiences. Known for team collaboration and adaptability, delivering consistent results through effective communication and strategic planning.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Republic Finance
Evans, GA
05.2024 - Current
- Support daily branch operations in a fast-paced financial services environment by assisting with customer service, financial transactions, compliance procedures, and administrative workflows. Help maintain operational efficiency while ensuring accuracy and professionalism in all branch activities.
- Contribute to branch monthly performance goals by supporting loan closings, collections efforts, and customer account management. Build strong customer relationships through follow-up communication, problem resolution, and explaining financial products and payment options.
- Assist with team coordination and operational oversight by reinforcing procedures, supporting staff productivity, and handling sensitive financial documentation and cash management. Maintain confidentiality and attention to detail while working in a goal-oriented environment.
Team Leader
Zaxby’s
Evans, GA
08.2018 - 05.2024
- Supervised and supported team members in a high-volume customer service environment while maintaining operational and service standards.
- Assisted management with shift operations, employee coaching, workflow coordination, and customer issue resolution.
- Supported inventory monitoring, cash handling, and operational controls to ensure efficient daily operations.
- Helped maintain strong productivity, customer satisfaction, and team performance during peak business periods.
- Trained and mentored new team members to enhance service quality and efficiency.
Sales & Analytics Intern
State Farm
Evans, GA
09.2023 - 11.2023
- Conducted outbound customer outreach regarding Auto and Homeowners Insurance quotes while maintaining professionalism and attention to customer needs.
- Maintained CRM records, tracked sales activity, and supported customer follow-up processes.
- Assisted with administrative reporting and operational support functions within a regulated financial services environment.
Education
Bachelor of Science - Business Administration
Augusta University
Augusta, GA05-2024
Skills
- Team leadership
- Staff education and training
- Effective communication
- Operations management
- Business development
- Regulatory compliance
Timeline
Assistant Branch Manager
Republic Finance
05.2024 - Current
Sales & Analytics Intern
State Farm
09.2023 - 11.2023
Team Leader
Zaxby’s
08.2018 - 05.2024
Bachelor of Science - Business Administration
Augusta University