Bleona Stafa
SUGAR HILL
Summary
Dedicated Pre-Physician Assistant (Pre-PA) student and medical assistant in training, eager to apply hands-on experience and grow in a clinical setting. Dedicated to providing high-quality patient care and gaining further expertise in preparation for PA school.
Overview
4
4
years of professional experience
Work History
Head Hostess
Stoney River Steakhouse and Grill
04.2023 - 02.2025
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Customer Service Representative
Publix
09.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Publix
09.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Biology
University of North Georgia
Dahlonega, GA05-2027
Skills
- Strong interpersonal & communication skills
- Conflict resolution & problem-solving
- Ability to work efficiently in fast-paced environments
- Handling sensitive information with professionalism
- Adapting to diverse customer/patient needs
- Measuring & recording vital signs (BP, HR, RR, temperature)
- Assisting with medical procedures & exams
- Point-of-sale (POS) transactions & cash handling
- Leadership & team coordination
- Proficiency in Microsoft Office & EMR systems
Languages
Albanian
Full Professional
English
Full Professional
Timeline
Head Hostess
Stoney River Steakhouse and Grill
04.2023 - 02.2025
Customer Service Representative
Publix
09.2021 - 08.2023
Cashier
Publix
09.2020 - 09.2021
Bachelor of Science - Biology
University of North Georgia
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