BLESSING IGBEARE
Villa Rica
Summary
Dedicated social services and behavioral health professional with a strong track record in care coordination and case management. Skilled in crisis intervention, patient advocacy, and effective communication across telehealth platforms, ensuring seamless service delivery and improved client outcomes.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Therapist Intern
Georgia HOPE
Georgia
01.2026 - Current
- Conduct intake and behavioral health assessments, including ASAM, EAT, PHQ-9, and GAD-7, and enter accurate clinical information in CareLogic to support review, care planning, and follow up.
- Conducted assessments promptly to gather essential client information., progress notes, Individual Recovery Plan updates, outreach, scheduling, and discharge documentation in CareLogic while maintaining confidentiality and HIPAA compliance.
- Managed client and caregiver inquiries via phone and telehealth, coordinated appointments and follow-ups, documented needs, and connected concerns with appropriate clinical program staff to ensure effective communication and support.
- Coordinate care with therapists, supervisors, caregivers, schools, and community partners through Zoom, Microsoft Teams, and other communication platforms.
- Identified safety concerns, service disruptions, and changes in patient needs; resolved routine issues and escalated urgent incidents to supervisors and licensed clinical staff.
- Supported telehealth visits by assisting clients in accessing sessions and resolving audio, camera, connection, and platform issues to enhance client experience and ensure continuity of care.
Caseworker and Social Worker
S.H.A.R.E. House, Inc.
Douglasville
05.2025 - 12.2025
- Provided trauma informed case management, crisis assistance, safety planning, advocacy, and practical support to individuals and families with complex needs.
- Conducted intake screenings to identify immediate needs and safety risks, coordinated referrals and service schedules to ensure timely support, and escalated urgent matters.
- Collaborated with internal teams and community agencies to address service barriers, relay important updates, and ensure continuity of care.
- Responded to inquiries in person and via telephone, provided program guidance, documented interactions, and escalated complex concerns to appropriate staff for resolution.
- Maintained case notes, care plans, referrals, contacts, appointments, and supporting documentation in CaseWorthy while protecting confidential information.
Member Service Representative
United Nations Federal Credit Union
Remote
01.2022 - 01.2025
- Managed high volume inbound calls and emails in remote environment, addressed customer inquiries, documented issues, and routed complex requests to appropriate teams for resolution.
- Provided technical support by phone for account access and digital service concerns, guiding customers through troubleshooting and escalating unresolved incidents.
- Handled escalations through active listening, conducted research, documented findings, and coordinated with cross-functional teams to ensure accurate and timely resolution.
- Reviewed applications and supporting documents, verified eligibility, and executed high volume data entry in CRM and internal systems while adhering to privacy, quality, security, and regulatory standards.
- Used Microsoft Teams, Microsoft Office, and remote systems to collaborate, manage follow up tasks, and meet service expectations.
Family Support Coordinator
Firstline Healthcare
Remote
01.2019 - 01.2022
- Coordinated service delivery and follow-up contacts among care managers, social workers, families, clinical program staff, and operations teams to enhance patient care continuity.
- Managed multiple patient needs, addressed service barriers, and resolved time-sensitive concerns using empathy and sound judgment to facilitate timely interventions.
- Conducted telephone outreach to high-risk patients and families, assessed needs, and connected callers with relevant healthcare and social service resources.
- Documented calls, referrals, patient information, service updates, and schedules in CRM systems and Microsoft Office while following HIPAA and privacy requirements.
Care Coordinator
Alpha Personal Care Providers
Georgia
01.2021 - 12.2021
- Coordinated client follow ups, monitored progress towards goals, scheduled appointments, and documented individualized care plans to ensure continuity of care.
- Communicated with clients, caregivers, caseworkers, and care team members regarding needs, consultations, service updates, and continuity of care.
- Managed referrals, tracked service delivery timelines, and upheld confidentiality in client records to support effective service delivery.
- Addressed coordination concerns and escalated urgent service needs to care team members to ensure timely response and support.
Education
Master of Social Work - Individual and Family Clinical Concentration
Liberty University
Lynchburg, VA07-2026
Master of Business Administration -
University of Benin
Benin City, NigeriaBachelor of Science - Accounting
Benson Idahosa University
Benin City, NigeriaSkills
- Care Coordination
- Case Management
- Crisis Intervention
- Patient advocacy
- Referral coordination
- Service Scheduling
- Clinical Program Staff Coordination
- Telehealth Platforms
- Zoom
- Microsoft Teams
- CareLogic
- CaseWorthy
- EHR documentation
- HIPAA Compliance
- Healthcare Privacy Protection
- Microsoft Office Suite
Certification
- Microsoft Office Specialist: Excel, Word, PowerPoint, and Outlook
- Motivational Interviewing
- Trauma-Informed Care
- CPR
- Personal Care Assistant
- Project Management
- Certified Professional Virtual Assistant
Personal Information
Title: Social Services and Care Coordination Professional
Timeline
Therapist Intern
Georgia HOPE
01.2026 - Current
Caseworker and Social Worker
S.H.A.R.E. House, Inc.
05.2025 - 12.2025
Member Service Representative
United Nations Federal Credit Union
01.2022 - 01.2025
Care Coordinator
Alpha Personal Care Providers
01.2021 - 12.2021
Family Support Coordinator
Firstline Healthcare
01.2019 - 01.2022
Master of Social Work - Individual and Family Clinical Concentration
Liberty University
Master of Business Administration -
University of Benin
Bachelor of Science - Accounting
Benson Idahosa University