Blessing Umo
College Park
Summary
Operational Manager with extensive experience in salon management and client satisfaction enhancement. Expertise in process optimization and team performance improvement. Skilled in staff training and effective inventory management.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Salon Manager
Root African Braids
6 2022 - Current
- Achieved 30 percent increase in client retention through strategic engagement initiatives.
- Drove product sales growth by 20 percent via targeted marketing campaigns.
- Improved customer satisfaction scores through comprehensive staff training
Warehouse Fulfillment Associate
Amazon.com Services LLC
05.2021 - Current
- Achieved a 99.5% accuracy rate while picking and packing over 200 orders daily using RF scanners and WMS.
- Consistently met or exceeded performance goals through disciplined time management.
- Cross-trained in diverse warehouse roles, enhancing adaptability and workforce efficiency.
Salon Coordinator
Root African Braids
05.2019 - 06.2022
- Scheduled over 200 clients weekly to maximize service efficiency.
- Trained 10 new staff members on operational procedures and best practices.
- Optimized inventory management, achieving a 25% reduction in waste.
Fulfillment Associate
Amazon.com Services LLC
03.2021 - 05.2022
- Enforced established safety protocols and operational guidelines for material handling to ensure compliance.
- Operated warehouse equipment, including pallet jacks and forklifts, to enhance material movement efficiency.
- Scanned, sorted, and routed packages while conducting thorough inspections for damage or discrepancies.
Personnel Security Specialist
ALL N ONE Security Services
10.2019 - 10.2020
- Monitored individuals and areas for suspicious activity, enhancing safety for travelers and personnel.
- Diligently prevented unauthorized access to restricted areas through credential verification and monitoring.
- Inspected vehicles meticulously before entry into air operation zones to ensure security compliance.
Wheelchair Agent
Delta Global Services, DGS
09.2015 - 05.2018
- Facilitated transport and baggage claim for unaccompanied minors and special needs passengers.
- Achieved 98% on-time service delivery, receiving consistent positive feedback.
- Transported over 20 wheelchair users to and from aircraft and terminals.
Education
Master of Business Administration - Leadership For Managers
Keiser University
Fort Lauderdale, FL06.2017
Bachelor Of Science - Animal Science
University of Uyo
Nigeria 10.2010
Skills
- Leadership and team building
- Customer service and client retention
- Inventory and budget management
- Sales and marketing strategies
- Decision-making and problem-solving
- Customer service
Certification
- LEAN SIX SIGMA GREEN BELT PROFESSIONAL SIX SIGMA GLOBAL INSTITUTE
- OSHA 30 HOUR GENERAL INDUSTRY | www.360training.com
Timeline
Warehouse Fulfillment Associate
Amazon.com Services LLC
05.2021 - Current
Fulfillment Associate
Amazon.com Services LLC
03.2021 - 05.2022
Personnel Security Specialist
ALL N ONE Security Services
10.2019 - 10.2020
Salon Coordinator
Root African Braids
05.2019 - 06.2022
Wheelchair Agent
Delta Global Services, DGS
09.2015 - 05.2018
Salon Manager
Root African Braids
6 2022 - Current
Master of Business Administration - Leadership For Managers
Keiser University
Bachelor Of Science - Animal Science
University of Uyo
Similar Profiles
MAURYANA VINCENT LACHAPELLEMAURYANA VINCENT LACHAPELLE
Business Owner at Braids by MoBusiness Owner at Braids by Mo
Christiana IloriChristiana Ilori
Customer Service Associate - Part-time at CT BraidsCustomer Service Associate - Part-time at CT Braids
Amber TaltonAmber Talton
Hairstylist at Healthy BraidsHairstylist at Healthy Braids
Richelle HollingsworthRichelle Hollingsworth
Administrative Assistant at Bright Horizons @ Jeannette Cathy Children CenterAdministrative Assistant at Bright Horizons @ Jeannette Cathy Children Center
Taryn WebbTaryn Webb
Acting Director, Division of Public Engagement and Information at FDA's Human Foods Program (HFP)Acting Director, Division of Public Engagement and Information at FDA's Human Foods Program (HFP)