BOBBIE REDD
Lithonia
Summary
Results-oriented and highly motivated professional with a bachelor's in business administration, currently seeking my Masters, and offering a solid foundation in business principles, strategic planning, project management, and organizational leadership. Adept at analyzing complex situations, implementing effective solutions, and driving business growth. Proven ability to collaborate across cross-functional teams to achieve corporate objectives. Seeking a challenging role where my academic background, coupled with practical experience, can contribute to the success of a dynamic organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Associate
Georgia Regional Hospital
06.2024 - Current
- Coordinated daily administrative operations in a fast-paced psychiatric hospital setting, ensuring smooth workflow and efficient communication across departments
- Managed end-to-end payroll processing for 100+ clinical and support staff, maintaining strict accuracy and confidentiality
- Created and maintained complex staff scheduling systems for over 100 employees, optimizing coverage for 24/7 patient care while minimizing overtime and burnout
- Served as a liaison between hospital administration, clinical teams, and external vendors, facilitating timely information exchange and resolving operational issues
- Maintained organized records of personnel files, timekeeping logs, and compliance documentation in accordance with HIPAA and hospital policy
- Supported recruitment and onboarding processes by preparing employee files, scheduling interviews, and coordinating new hire orientation
- Assisted in budget tracking, invoice processing, and supply ordering to support departmental needs
- Responded to internal and external inquiries with professionalism and discretion, ensuring patient confidentiality and staff support
- Prepared reports, correspondence, and meeting materials for executive leadership and department heads
- Utilized hospital management software and Microsoft Office Suite to manage databases, calendars, and administrative records
Financial Management Specialist
Kinsmith Finance
09.2022 - 06.2024
- Provide information on loan products, eligibility, and application procedures
- Guide customers through the loan application process and document collection
- Maintain accurate records of customer interactions and update account information.
- Implemented internal controls and complied with State regulations for financial management.
- Adjusted financial management system to be accurate and productive.
- Recorded, interpreted and communicated financial data and plans using Vanguard financial software.
- Offered budget development and financial planning to clients.
- Developed robust financial models to support business forecasting and risk assessment initiatives.
- Ensured compliance with regulatory requirements by conducting regular audits and addressing identified issues promptly.
Manager of Business Development
Alacrity Solutions
07.2021 - 09.2022
- Developed strategic partnerships with key industry players to expand market reach and drive sales growth.
- Mentored junior team members, providing guidance and support to foster professional growth and career advancement within the company.
- Evaluated the effectiveness of various marketing channels, reallocating budget resources accordingly to maximize ROI on promotional efforts.
- Championed a customer-centric culture within the business development team, continuously seeking opportunities for improvement in both internal operations and external client interactions.
- Negotiated contracts with suppliers, resulting in cost savings for the organization without compromising on quality or service levels.
- Designed customized solutions for clients based on their specific needs, leading to increased client retention rates and repeat business opportunities.
- Managed a diverse portfolio of clients, maintaining strong relationships and ensuring high levels of customer satisfaction.
CSR - Customer Service Representative (WFH)
Morley Companies
02.2020 - 06.2021
- Address customer queries and concerns promptly and professionally
- Manage customer orders and ensure accurate and timely processing
- Assist with product-related technical issues and troubleshooting
- Maintain accurate records of customer interactions and transactions
- Work collaboratively with teams to achieve customer satisfaction goals.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Commercial Driver/Sales Associate
AutoZone
12.2019 - 06.2021
- Ensure prompt and accurate delivery of automotive parts to commercial customers
- Conduct routine vehicle inspections and report any issues to ensure safe and efficient operation
- Provide excellent customer service during deliveries and maintain a positive and professional demeanor
- Complete necessary paperwork, including invoices and delivery documentation
- Communicate effectively with the AutoZone store team and commercial customers.
PCA Personal Care Assistant
Mississippi Department of Rehabilitation Services
10.2019 - 01.2021
- Assist with activities of daily living (ADLs), including bathing, dressing, and grooming
- Provide reminders and assistance with medication schedules
- Offer emotional support and engage in friendly companionship
- Assist with light housekeeping tasks, such as cleaning and organizing
- Respect the privacy and dignity of the individual while providing care.
CNA - Certified Nursing Assistant
Crystal Health and Rehab
04.2015 - 07.2017
- Assist with activities of daily living (ADLs), including bathing, dressing, and grooming
- Take and record vital signs such as blood pressure, pulse, and temperature
- Report any significant changes in patient condition to the nursing staff
- Maintain accurate and up-to-date patient charts, documenting care provided
- Collaborate with nurses and other healthcare professionals to provide comprehensive patient care.
Education
Bachelor of Science - Business Administration And Management
Mississippi Valley State University
Ittabena, MS05.2024
High School Diploma - undefined
Amanda Elzy High School
Greenwood, MS05.2012
MBA - Business Administration And Management
Liberty University
Lynchburg, VA12-2026
Skills
- Clinical administrative experience
- Quality assurance in documentation
- Invoice management
- Residential care assistance
- Skilled in utilizing Google Suite tools
- Sales operations coordination
- Technical support
- Knowledge of clinical terminology
- Record management
- Effective telephone interaction
- Client support
- Skilled in formatting and editing with Microsoft Word
- Operational management
- Proficient typing skills
- Infection control education
- Application troubleshooting proficiency
- Experience with EMR implementation
- Skilled in QuickBooks financial management
- Front office coordination
- Senior support services
- Experienced with Microsoft Office applications
- HIPAA compliance knowledge
- Medical claims processing
- Policy verification
- Data analysis in Excel
- Partnership development
- Skilled in analyzing financial reports
- Financial management
- Budgeting and forecasting skills
- Comprehensive asset management
- Skilled in utilizing financial software tools
- Budget management
- Cost control
- Financial modeling
- Order data entry
- Direct patient support
- Administrative support experience
- Support resolution skills
- Clinical data organization
- Human resources management
- Professional driving
- Cash flow optimization
- Risk analysis in credit
- Organizational growth strategies
- Proficient in financial auditing
- Workforce scheduling management
- Payroll processing for government entities
- Leave Keeping
- Spreadsheet creation
- Document management
- File organization
- Verbal communication
- Calendar management
- Report preparation
- Expense tracking
- Meeting coordination
- Presentation development
- Problem-solving
- Time management
- Critical thinking
- Computer skills
Certification
- PCA
- Driver's License
Assessments
- Working with MS Word documents, Proficient, 2021-06-01, Knowledge of various Microsoft Word features, functions, and techniques
- Basic computer skills, Proficient, 2023-04-01, Performing basic computer operations and troubleshooting common problems
- Written communication, Proficient, 2021-10-01, Best practices for writing, including grammar, style, clarity, and brevity
- Customer service, Proficient, 2020-03-01, Identifying and resolving common customer issues
- Attention to detail, Proficient, 2021-06-01, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation, Proficient, 2021-06-01, Responding to customer situations with sensitivity
Personal Information
Driving License: Yes
Timeline
Administrative Associate
Georgia Regional Hospital
06.2024 - Current
Financial Management Specialist
Kinsmith Finance
09.2022 - 06.2024
Manager of Business Development
Alacrity Solutions
07.2021 - 09.2022
CSR - Customer Service Representative (WFH)
Morley Companies
02.2020 - 06.2021
Commercial Driver/Sales Associate
AutoZone
12.2019 - 06.2021
PCA Personal Care Assistant
Mississippi Department of Rehabilitation Services
10.2019 - 01.2021
CNA - Certified Nursing Assistant
Crystal Health and Rehab
04.2015 - 07.2017
High School Diploma - undefined
Amanda Elzy High School
Bachelor of Science - Business Administration And Management
Mississippi Valley State University
MBA - Business Administration And Management
Liberty University
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