Summary
Overview
Work History
Education
Skills
Timeline
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Bobby Ibezunma

Atlanta ,GA

Summary

Motivated and detail-oriented Criminal Justice graduate knowledgeable about legal procedures, criminal law, and investigative techniques. Demonstrates strong analytical skills, integrity, and a commitment to public service and justice. Experienced in working collaboratively in team environments, handling sensitive information with discretion, and maintaining accurate documentation. Eager to contribute to the safety and fairness of the community through a dedicated entry-level role in law enforcement, corrections, or legal support services.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Dairy Clerk- Lead

Kroger
10.2020 - Current
  • Maintains stock levels, rotated perishable items, and ensured accurate pricing.
  • Reports any product ordering/shipping discrepancies to the manager and vendor company.
  • Utilize electrical equipment such as pallet jacks, zebra scanners, etc.
  • Creates an environment that enables customer to feel welcomed, important and appreciated by answering any questions regarding dairy products, specials and inquiries within the department and overall store.
  • Delegated tasks and gave direction to team of five employees within dairy department.

Guest Service Representative

Marriot International
04.2024 - 04.2025
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Streamlined communication with kitchen and dining staff to ensure timely room service deliveries.
  • Contributed to increase in repeat business by developing strong relationships with guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Technology Analyst

State Farm Insurance Company
07.2013 - 05.2021
  • Support Specialist - aided business partners with troubleshooting software and hardware technical issues.
  • Managed complex, and controversial review project teams while aiding first-level support teams with adherence to metrics.
  • Strategically resolves tickets from business partners using HP Service Manager application submissions.
  • Software Application Expert - Troubleshooting, restoring access, and navigating customers through State Farm mobile applications such as State Farm Mobile App, Drive Safe and Save, Steer Clear application.
  • Developed continuous business relationships with technical analysts, developers, and other technical groups.
  • Collaborated with other specialist groups on initiatives such as the Outbound Administration Work Team for insurance brokers (Outbound Sales), Customer Escalation Review Team (CERT), and Data Entry Team to enhance business partners solutions (Underwriting- Proof of Concept).
  • Provided documentation on start-ups, shut down and first level troubleshooting of processes to help desk staff and team members.
  • The benefits of the collaborations with special projects enabled positive and immediate results with faster issue resolution, improved customer experience, reducing the overall cost of support, and improved coaching rep feedback.

Education

Associate of Science - Criminal Justice

Atlanta Metropolitan State College
Atlanta
05.2021

Skills

  • Leadership and Team Performance
  • Proficiency in IT & Software solutions
  • Critical thinking & Action Planning
  • Compliance to Code of Conducts
  • Exceptional Communicator
  • Microsoft office suite
  • Reliability and punctuality
  • Coordination of inventory
  • Verbal and written communication
  • Teamwork orientation

Timeline

Guest Service Representative

Marriot International
04.2024 - 04.2025

Dairy Clerk- Lead

Kroger
10.2020 - Current

Technology Analyst

State Farm Insurance Company
07.2013 - 05.2021

Associate of Science - Criminal Justice

Atlanta Metropolitan State College

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Bobby Ibezunma