BOUPHA DARAVONG
Clarkesville
Summary
Customer-focused professional skilled in troubleshooting and building effective solutions. Strong communicator with a proven ability to cultivate positive relationships and exceed goals. Committed to enhancing skills and contributing to organizational success.
Overview
28
28
years of professional experience
Work History
Lead delivery coordinator
Lowe's
Clarkesville
04.2026 - Current
- Managed logistics for product transportation and inventory management.
- Coordinated delivery schedules to ensure timely customer service.
- Supported customers by tracking orders and resolving delivery issues promptly.
- Collaborated with warehouse staff for efficient loading and unloading.
- Maintained accurate records of deliveries and shipments.
- Communicated with vendors to confirm delivery timelines and requirements.
- Trained new team members on delivery protocols and procedures.
- Developed process improvements that increased delivery efficiency and accuracy.
- Organized and managed delivery paperwork to ensure accurate documentation.
- Resolved issues related to incorrect or damaged shipments in a timely manner.
- Engaged with customers regarding delivery and merchandise requests.
- Conducted regular safety inspections of vehicles used for deliveries.
- Assisted with troubleshooting any problems that arose during the loading and unloading process.
- Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
- Generated reports on inventory movement and delivery performance to inform decision-making.
- Worked closely with logistics team members to coordinate the most efficient routes for drivers.
Pro sales associate
Home Depot
Clarkesville
10.2023 - 04.2026
- Executed sales transactions accurately using point-of-sale systems.
- Assisted customers in selecting home improvement products and services.
- Resolved customer inquiries and issues promptly and professionally.
- Collaborated with team members to improve customer service standards.
- Trained new associates on store policies and customer engagement techniques.
- Maintained store inventory and organized merchandise displays effectively.
- Conducted follow-up calls to ensure customer satisfaction.
- Provided ongoing technical support throughout the sales process.
Licensed Master Cosmetologist
G. Clips
Toccoa
01.2016 - 07.2022
- Maintained client records to customize services and enhance client satisfaction.
- Handled hair maintenance needs using expertise in washing, cutting and styling hair.
- Chose appropriate cuts based on preferences, facial features and fashion trends.
- Addressed hair maintenance needs through expert washing, cutting, and styling techniques.
- Delivered positive customer experiences with proactive handling of requests and product sales
- Guided customers in improving hair health and appearance with tailored product recommendations and routines.
- Minimized infection risk by keeping stations and tools clean and sanitized.
- Selected suitable haircuts based on client preferences and face shape. based on preferences, facial features and fashion trends.
Product Specialist
Royal herb merchant
Los Angeles
03.2008 - 10.2010
- Developed technical content and sales presentations to use in presales activities.
- Collaborated with product manager to analyze product development process, resulting in improved efficiency.
- Assisted customers in person and over phone, determining needs and presenting products and services.
- Responded to customer inquiries and resolved issues with professionalism.
- Planned and executed events to showcase new products, increasing visibility and customer engagement.
- Maintained compliance with non-disclosure agreements to protect sensitive information.
- Led communication efforts among staff to strengthen customer loyalty and enhance satisfaction.
Server/ Bartender
Hooters
Gwinnett
04.2004 - 08.2007
- Delivered exceptional hospitality and customer service while greeting and seating tables.
- Adhered to state liquor regulations to serve alcohol safely.
- Processed credit card transactions, gift cards and cash payments.
- Entered orders into computer system to coordinate with kitchen staff.
- Trained new servers on company policies and guest service standards to enhance team performance.
- Trained new servers in company policies, guest service standards and best practices.
- Kept food service and preparation areas clean and neat.
- Followed safety, sanitization and food handling guidelines.
- Explained details for new menu items and daily specials.
- Assigned tables for large groups to optimize seating arrangements.
- Memorized new menu additions and changes to provide accurate information to guests.
Sales Manager/Closer
Silver leaf
Hollywood
01.1999 - 01.2003
- Delivered personalized sales support to enhance customer experiences.
- Assisted customers with sales and service needs.
- Contacted customers to finalize sales and service transactions.
- Resolved customer concerns using strong communication and conflict management skills.
- Handled issues professionally to company standards.
- Used feedback from customers and personal observations to better capitalize on sales opportunities.
- Boosted per-customer revenue through effective suggestive selling.
- Communicated promotions and special offers to drive sales growth.
Education
Diploma -
North Georgia technical
Clarkesville, GeorgiaSkills
- Logistics coordination
- Computer knowledge
- Data analysis
- Records Management
- Microsoft Office
- Computer knowledge
- Bilingual
- Customer service
- Complaint Resolution
- Decision making
- Client education
- Schedule management
Timeline
Lead delivery coordinator
Lowe's
04.2026 - Current
Pro sales associate
Home Depot
10.2023 - 04.2026
Licensed Master Cosmetologist
G. Clips
01.2016 - 07.2022
Product Specialist
Royal herb merchant
03.2008 - 10.2010
Server/ Bartender
Hooters
04.2004 - 08.2007
Sales Manager/Closer
Silver leaf
01.1999 - 01.2003
Diploma -
North Georgia technical