Brad Mitja

• Facilitates all training related programs and updated standards to ensure network wide compliance.
• Facilitates and serves as a subject matter expert for onboarding and training of site new hires.
• Executes department specific audits and offers findings to the appropriate Operational leaders.
• Tracks all aspects of training on a daily basis to ensure that standard work is being followed, learning material is up to date, and the proper training is being conducted.
• Drives the site's Learning Ambassador Program.
• Conducts interviews, training, continued coaching, audits, and auxiliary support for all Learning Ambassadors.
• Seeks ongoing skill development through monthly 1 on 1s, development classes, and online classes.
• Manages ticketing system to ensure tickets are promptly executed and closed within SLA timeline.
• Conducts daily Hazmat and Code of Conduct audits to maintain 95% compliance for the site.
• Coordinates Ambassadors for Associate Experience Week for new Operations Leaders.
• Mentored new Learning Trainers, sharing best practices and supporting their professional growth as a veteran Trainer.
• Prioritizes multiple tasks on a daily basis.

Perform Area Readiness walks and checklist at start of shift to ensure strong start and maximize shift effectiveness.

• Monitor SCADA conveyance system for obstructions or to restart conveyors as needed to prevent dips in productivity.
• Expert use of Rodeo and FC Research to monitor and locate dwelling totes to minimize potential for Customer Experience misses on outgoing orders.
• Perform guided coaching as needed for associates that haven't met department standards for productivity or quality.
• Identify and take appropriate actions to clear items that are being rejected or marked missing.
• Trained 100+ L1 new hires in pick process path.
• Perform retrains for associates that need help in overcoming barriers and preventing success in their job performance.
• Performed refreshers on quality and performance audits in multiple process paths.
• Operate handheld scanners to track and locate merchandise to be pulled for outgoing customer orders.
• Pick products from designated locations and transfer to appropriate areas for further processing.
• Fulfill orders quickly to accomplish challenging daily objectives.
• Worked additional hours and shifts to meet tight deadlines with increased demand during peak periods.

• Review and execute on daily emails to plan for targeted sales goals, seasonal shifts to sales floor layouts, changes to company policies, and any other business communications that needed immediate attention.
• Interviewed and subsequently trained staff of 12 footwear associates in company standards and practices while monitoring performance to cultivate in-house promotions for exceptional work ethic.
• Used product knowledge, sales abilities, and interpersonal relationship skills to drive substantial sales increases.
• Conducted public product knowledge demonstrations and personal gait analysis to highlight features and redirect objections to positive aspects.
• Monitored customers for signs of security concerns and escalated verifiable issues to loss prevention.
• Processed as many as fifty background checks daily as Federal Firearm Licensee using both Fast4473 and traditional NICS phone-in systems when called to boost cross department service and exceed sales goals.

• Oversaw group of eighteen cashiers and service staff, supervising performance, overcoming barriers, and boosting efficiency to optimize team operations and dynamics.
• Implemented and directed robust training and mentoring strategies.
• Managed customer complaints and resolved issues to complete satisfaction.
• Provided administrative support to coworkers while taking on additional tasks during high-volume periods.
• Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Established milestones for projects and prepared all team members to meet aggressive deadlines.

• Independently managed opening and closing procedures while adhering to company policy to enhance efficiency of daily activities.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Set and enforced procedures focused on increasing team productivity and strengthening operational efficiency.
• Trained and coached team on effective upselling and cross-selling methods.
• Offered hands-on assistance to customers, while assessing needs and maintaining current knowledge of consumer preferences.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet business needs.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.