Bradley L Bishop
Waleska
Summary
Experienced with managing center operations and ensuring efficient workflow. Utilizes strategic planning and team leadership to optimize performance and service quality. Track record of enhancing customer satisfaction and operational efficiency through problem-solving and process improvements.
Overview
17
17
years of professional experience
Work History
Center Manager
QM3
Alpharetta
- Currently working at QM3 managing Alpharetta office. 1year and 7 months Center Manager. Meter maintenance for Atlanta Gas light, leaks, and painting.
Field Support Specialist
Georgia Power
- Dispatching service orders to field service employees
- Answering inquiries from internal/external customer via phone
- Loading service orders for customer field employees
- Extensive knowledge of the customer service system
- Communicate with the field employees via Linc radio
AMI TEAM (Development Rotation for 3 year's)
Georgia Power
- Meter change orders
- Trouble shooting meters
- Testing of field tools
- Meter reading drive by tool and Thumb Buddy
Meter Service Representative
Georgia Power
01.2002 - 01.2019
- Proficient in the ARMS unit
- Able to work all types of field service orders
- Provide excellent customer service
- Prioritize daily tasks
- Responsible for safety
- Ability to read and interpret maps and GPS coordinates
- Knowledgeable of underground distribution and construction techniques
- Able to interact with internal/external customers
- Able to control and handle outside distractions
- DAT team member during SERP situations
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
Timeline
Meter Service Representative
Georgia Power
01.2002 - 01.2019
Center Manager
QM3
Field Support Specialist
Georgia Power
AMI TEAM (Development Rotation for 3 year's)
Georgia Power