Dedicated Shift Supervisor skilled in managing daily operations and driving continuous improvement. Strong focus on customer service excellence and complaint resolution, leading to enhanced team productivity and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Cumming
04.2024 - Current
Supervised daily operations to ensure efficiency in service and product quality.
Managed inventory levels to uphold product availability and freshness.
Handled customer complaints with professionalism and care.
Collaborated with team members to enhance workflow and communication.
Communicated job duties, expectations, and policies clearly to employees.
Assigned tasks based on team members' strengths and skill sets.
Resolved customer complaints and escalated issues to senior management.
Maintained accurate records of daily transactions and deposits.
Shift Leader
Dunkin' Donuts
Alpharetta
11.2017 - 04.2024
Monitored cash handling procedures to ensure accuracy and security during shifts.
Verified cash drawer balances at start and end of shifts.
Supervised employees to uphold productivity and customer service standards.
Delivered exceptional customer service while maintaining a positive attitude throughout shifts.
Managed inventory by monitoring stock levels, ordering supplies as needed, and ensuring product quality.
Referee
APO
Cumming
08.2016 - 10.2017
Communicated effectively with coaches, players and officials during games.
Navigated difficult situations with direct communication and explanation of game rules.
Interpreted rules to ensure fair play throughout competition.