Braelyn Turner
Hiram
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Professional Cleaner
HES Facilities
08.2024 - Current
- Followed safety protocols and guidelines to minimize risks during cleaning processes.
- Maintained high standards of cleanliness in various commercial environments.
- Utilized industrial cleaning equipment to ensure efficient and thorough service delivery.
- Assisted in training new staff on proper cleaning techniques and equipment usage.
- Developed effective time management strategies to optimize cleaning schedules and workflows.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Server
Fuji Sushi
03.2023 - 08.2024
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Managed multiple tables efficiently during peak hours, enhancing workflow.
- Assisted in training new servers on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
- Resolved customer complaints promptly, improving overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Hostess
Huey Lueys
11.2022 - 03.2023
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with waitstaff to communicate guest preferences and special requests.
- Monitored dining area for cleanliness and ambiance, maintaining inviting atmosphere.
- Provided menu information and answered inquiries to enhance dining experience.
- Assisted in training new hostesses on procedures and customer service standards.
- Handled guest complaints with professionalism, resolving issues swiftly to ensure satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
High School Diploma -
South Paulding High School
Douglasville, GA05-2024
Skills
- Self-motivation and initiative
- Strong work ethic
- Multitasking proficiency
- Deep cleaning expertise
- Reliability and punctuality
- Conflict resolution
- Time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Decision-making
Timeline
Professional Cleaner
HES Facilities
08.2024 - Current
Server
Fuji Sushi
03.2023 - 08.2024
Restaurant Hostess
Huey Lueys
11.2022 - 03.2023
High School Diploma -
South Paulding High School