Brandi Abercrombie
Carrollton
Summary
Expertise in customer service, time management, and team collaboration drives operational success. Adaptability and strong communication skills have led to improved service processes and customer interactions across various roles. A focus on meeting customer needs and enhancing efficiency underpins a commitment to quality service.
Overview
19
19
years of professional experience
Work History
Service Advisor
Love's Travel Stops & Country Stores Inc.
Waco
05.2024 - Current
- Educated customers about service options and maintenance recommendations.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Inspected vehicles for repairs or maintenance needs and provided tailored recommendations to customers.
- Communicated with technicians to relay customer concerns and ensure appropriate service solutions.
- Collaborated with team members to improve service processes and efficiency.
- Prepared invoices and collected payments, ensuring accurate billing for services rendered.
Personal Assistant
M.A.T Services
Bremen
12.2021 - 03.2024
- Managed daily calendars and scheduled appointments for executives.
- Coordinated travel arrangements and itineraries for business trips.
- Answered phone calls and emails, responding promptly to inquiries from customers and vendors to ensure effective communication.
- Provided customer service support by addressing inquiries regarding services, enhancing client satisfaction.
E-Commerce Personal Shopper
Kroger
Carrollton
05.2020 - 04.2021
- Recommended product substitutes based on availability and client feedback to ensure optimal selections.
- Provided guidance on product selection based on individual needs and preferences.
- Streamlined order processing procedures to enhance efficiency and improve client satisfaction.
- Addressed client order issues swiftly and professionally to maintain service quality.
Server Trainer
Green Tomato Buffet
Carrollton
10.2018 - 01.2020
- Increased server efficiency by training new servers and adopting additional responsibilities.
- Provided mentorship to waitstaff, enhancing service skills and customer satisfaction.
- Mentored new employees on customer interaction etiquette to improve service quality.
- Followed food safety standards and systems to reduce food contamination.
Store Sales Manager
Famous Footwear
Hiram
11.2007 - 10.2018
- Demonstrated ability to manage and motivate sales teams to achieve store goals.
- Recruited, hired, and trained staff while coaching and evaluating performance to enhance team effectiveness.
- Managed day-to-day operations of the store including scheduling shifts and rotations.
- Implemented inventory control systems to reduce shrinkage and improve efficiency.
- Resolved customer issues quickly while maintaining a positive attitude.
- Organized and streamlined work environment to support operational efficiency.
- Recorded daily transactions accurately using point-of-sale software to ensure financial integrity.
Education
Surgical Tech - Healthcare Managment Candidate
West Georgia Technical College
Waco, GA05-2029
High School Diploma -
Central High School
Carrollton, GA05-2003
Skills
- Automotive knowledge
- Customer service orientation
- Problem solving
- Conflict resolution
- Attention to detail
- Time management
- Multitasking organization
- Adaptability and flexibility
- Team player mentality
- Communication skills
- Strong work ethic
References
References available upon request
Timeline
Service Advisor
Love's Travel Stops & Country Stores Inc.
05.2024 - Current
Personal Assistant
M.A.T Services
12.2021 - 03.2024
E-Commerce Personal Shopper
Kroger
05.2020 - 04.2021
Server Trainer
Green Tomato Buffet
10.2018 - 01.2020
Store Sales Manager
Famous Footwear
11.2007 - 10.2018
Surgical Tech - Healthcare Managment Candidate
West Georgia Technical College
High School Diploma -
Central High School