Brandi Granat
Richmond Hill
Summary
Hardworking, professional server with expertise in high-volume dining at Crystal Beer Parlor. Recognized for exceptional customer service, fostering repeat visits through attentive hospitality. Skilled in upselling techniques and food safety practices. Consistently enhancing guest satisfaction. Successful at handling tables of all sizes with accuracy and impeccable service skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server
Crystal Beer Parlor
Savannah
05.2015 - Current
- High-volume, fast-paced environment.
- Deliver excellent customer service with a positive attitude.
- Uphold food safety standards, and practice responsible alcohol service.
- Provide timely and accurate delivery of orders.
- Allergy awareness.
- Focused on guest satisfaction, with regular repeat guests by request.
- boost guest satisfaction by suggestive selling
Server
Fiddler's Crab House
Savannah
05.2011 - 05.2015
- Provided excellent customer service in a fast-paced dining environment.
- Managed table assignments and ensured timely service to guests.
- Assisted in training new servers on menu items and service protocols.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Hard Rock Cafe
Houston
06.2004 - 05.2011
- Developed and implemented training programs to improve employee performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with the planning and execution of large-scale corporate events.
Education
Some College (No Degree) - Health Care Assistant
Savannah Technical College
Savannah, GASkills
- Order accuracy
- Time management
- Attention to detail
- Multitasking and organization
- Hospitality service expertise
- High volume dining
- Menu memorization
- Upselling techniques
- Point of sale (POS) system operations
- Food safety practices
- Dietary restrictions knowledge
Certification
- Food ServSafe certified
- Savannah Bar Card
Timeline
Server
Crystal Beer Parlor
05.2015 - Current
Server
Fiddler's Crab House
05.2011 - 05.2015
Server
Hard Rock Cafe
06.2004 - 05.2011
Some College (No Degree) - Health Care Assistant
Savannah Technical College