Brandi Hayes
Duluth
Summary
Dedicated and customer-focused Flight Attendant with excellent communication and interpersonal skills. Experienced in delivering exceptional passenger service while maintaining the highest standards of safety, security, and comfort. Skilled in handling emergency procedures, resolving customer concerns, and working effectively in fast-paced, multicultural environments. Proven ability to remain calm under pressure, provide outstanding hospitality, and contribute to a positive travel experience for all passengers.
Overview
8
8
years of professional experience
Work History
Senior E-Commerce Specialist
Jetblue Airways Corp
Remote
01.2021 - Current
- Boosted TrueBlue Shopping sales by implementing effective EDI processes and optimizing product listings.
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Conducted weekly meetings where relevant team members can discuss returns, credits, debits, shortages, and overages.
- Review pending orders and resolve orders. This may involve contacting customers to inform them of situations and offering alternatives if applicable.
In-flight Crew Member
Jetblue Airways Corp
New York
04.2019 - Current
- Executed pre-flight safety checks, adhering to all airline regulations and protocols.
- Managed in-flight service operations, including meal distribution and beverage service.
- Collaborated with crew members to maintain efficient cabin operations throughout flights.
- Led emergency preparedness drills, ensuring team readiness for various scenarios.
Technical Specialist
Apple Inc.
Fairport, New York
11.2018 - 04.2019
- Helping new owners get started and current ones get quick, efficient support while developing strong, positive relationships with Apple products
- Provide personal training on photo, music, video projects
- Quickly access customer situations within timely resolution
Education
Associate of Science - Communications Technology
Monroe Community College
Rochester, NY06.2028
High School Diploma -
Edison Tech
Rochester, NY06.2012
Skills
- Time Management
- Strategic Planning
- Strong work ethic
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Customer service
- First aid
Timeline
Senior E-Commerce Specialist
Jetblue Airways Corp
01.2021 - Current
In-flight Crew Member
Jetblue Airways Corp
04.2019 - Current
Technical Specialist
Apple Inc.
11.2018 - 04.2019
High School Diploma -
Edison Tech
Associate of Science - Communications Technology
Monroe Community College