Brandi Jackson
Lawrenceville,GA
Summary
Adept at ensuring system reliability and performance, I enhanced critical system availability at Amazon through rigorous audits and innovative upgrades, reducing incident resolution times by over 30%. My knack for network troubleshooting and fostering team competency at Scientific Games significantly improved customer satisfaction. Skilled in both technical problem-solving and effective communication, I excel in fast-paced environments.
Overview
8
8
years of professional experience
Work History
System Operator
Amazon
05.2019 - Current
- Ensured high availability of critical systems by conducting routine audits and performance assessments.
- Facilitated seamless transitions during major infrastructure upgrades, mitigating risks associated with downtime or data loss.
- Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
Product Support Technician
Scientific Games
04.2016 - 04.2019
- Served as an escalation point for complex technical issues, leveraging advanced problem-solving skills to find creative solutions quickly.
- Conducted regular preventative maintenance on client systems to minimize downtime and ensure optimal performance.
- Assisted in the development of internal training materials to improve overall team competency levels.
- Enhanced customer satisfaction by promptly addressing and resolving product-related issues.
Education
High School Diploma -
Norcross High School
Norcross, GA05.2014
Skills
- Network Troubleshooting
- Repair work
- Safety Procedures
- System monitoring
Timeline
System Operator
Amazon
05.2019 - Current
Product Support Technician
Scientific Games
04.2016 - 04.2019
High School Diploma -
Norcross High School
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