Brandi West
Griffin
Summary
Dynamic leader with a proven track record at Just Wings, enhancing customer satisfaction and team performance through effective conflict resolution and mentoring. Skilled in inventory management and customer service, I've successfully increased profitability by implementing cost-control measures and safety procedures, demonstrating exceptional decision-making and team leadership abilities.
Overview
7
7
years of professional experience
Work History
Gas Station Clerk
BP Gas Station Service
08.2024 - 12.2024
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
Manager
Just Wings
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Gas Station Manager
Valero Gas Station
05.2021 - 05.2023
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
Gas Station Attendant
Shell Gas Station
01.2018 - 07.2020
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Maintained inventory of all saleable items.
Education
High School Diploma -
Forest Park High
Forest Park, GA05.2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Customer relationship management (CRM)
- Shift scheduling
- Policy implementation
- Conflict resolution
- Performance evaluations
- Expense tracking
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Inventory management
- Recruiting and interviewing
Languages
Spanish
Elementary
English
Full Professional
Timeline
Gas Station Clerk
BP Gas Station Service
08.2024 - 12.2024
Manager
Just Wings
06.2024 - Current
Gas Station Manager
Valero Gas Station
05.2021 - 05.2023
Gas Station Attendant
Shell Gas Station
01.2018 - 07.2020
High School Diploma -
Forest Park High
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