Brandi Williams
Calhoun
Summary
Experienced Lead Technician with strong capabilities in team scheduling and staff training. Recognized for implementing workflow improvements and maintaining compliance, contributing to a streamlined pharmacy environment and enhanced customer satisfaction.
Overview
12
12
years of professional experience
Work History
Lead Technician
CVS Pharmacy
Calhoun
08.2014 - Current
- Supervised daily pharmacy operations and staff activities.
- Oversaw daily operations and delegated tasks to optimize workflow and enhance team productivity.
- Implemented workflow improvements that streamlined service delivery.
- Trained new staff on pharmacy procedures and customer service standards consistently.
- Assisted customers with prescription fulfillment and inquiries.
- Resolved customer complaints promptly, ensuring high levels of customer satisfaction.
- Maintained accurate inventory levels for medications and supplies.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained a clean and organized pharmacy workspace following health regulations.
- Operated pharmacy software for managing patient records and medication refills.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Managed weekly schedules and requests for leave.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
High School Diploma -
Jackson County High School
Jefferson, GA05-1997
Skills
- Prescription verification
- Medication preparation
- Regulatory compliance
- Clinical knowledge
- Pharmacy software proficiency
- Inventory management
- Staff training
- Team scheduling
- Customer relationship management
Timeline
Lead Technician
CVS Pharmacy
08.2014 - Current
High School Diploma -
Jackson County High School